Network+ Certification Support Skills

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Description

Prerequisites:

A typical student will have 6-12 months of post A+ Certification experience (or equivalent). The key objective of the course is to provide enough information for a student to become a competent network support engineer, capable of taking and passing the Network+ Certification test.

Students should meet the following criteria prior to attending the course:

- Taken and passed both A+ Certification exams or have equivalent knowledge and experience.
- Six months to one year of post A+ Certification support experience.
- Extensive experience of supporting end-users and PC-based systems.

Course Description:

This practical five-day hands-on course is intended for students wishing to qual…

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Frequently asked questions

There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.

Prerequisites:

A typical student will have 6-12 months of post A+ Certification experience (or equivalent). The key objective of the course is to provide enough information for a student to become a competent network support engineer, capable of taking and passing the Network+ Certification test.

Students should meet the following criteria prior to attending the course:

- Taken and passed both A+ Certification exams or have equivalent knowledge and experience.
- Six months to one year of post A+ Certification support experience.
- Extensive experience of supporting end-users and PC-based systems.

Course Description:

This practical five-day hands-on course is intended for students wishing to qualify with Network+ Certification. This course has been created for students with the responsibility for installing, maintaining and troubleshooting local area networks, with particular emphasis on Microsoft Windows and Novell NetWare. CompTIA Network+ Certification has been created as a benchmark for local area networking installation and support. The qualification is endorsed by Microsoft, Novell, Cisco, Compaq, and Lotus, among other leading vendors. This qualification is particularly recommended for students who wish to progress to the Cisco Certified Network Associate (CCNA) or Microsoft MCSE / MCSA / MCITP qualifications.

On course completion, students will be able to:

  • Describe the features of different network protocols and products for LANs, WANs, and wireless networks.
  • Understand the functions and features of TCP/IP addressing and protocols.
  • Identify threats to network resources and appropriate security countermeasures.
  • Install and configure network cabling and appliances.
  • Manage, monitor, and troubleshoot networks.

This course has been approved under the CompTIA Authorized Quality Curriculum program. Please note: The Comptia examination is not part of this course. The examination can be booked directly via Thompson Prometric .

This course includes the following modules:

Network Topologies and the OSI Model

  • Network Basics
  • Network Topologies
  • The OSI Model
  • Physical Layer
  • Data Link Layer
  • Network Layer
  • Transport Layer
  • Upper Layers of the OSI Model
  • OSI Model Summary
  • Network Protocols and TCP/IP

LAN and WLAN Technologies

  • IEEE 802 Standards
  • Characteristics of Transmission Media
  • Ethernet (IEEE 802.3)
  • Wi-Fi (IEEE 802.11)

Cabling and Connectors

  • Selecting Network Cable
  • Twisted Pair Cable (UTP / STP / ScTP)
  • Coaxial Cable
  • Fiber Optic Cable
  • Serial Cabling and Connectors

WAN Technologies

  • WAN Overview
  • Switched Networks
  • Telecommunications Networks
  • Packet-switched Services
  • Local Loop Services
  • Wireless WANs

Addressing

  • The TCP/IP Protocol Suite
  • MAC Address
  • Internet Protocol
  • IP Routing
  • Automatic Address Assignment
  • ICMP
  • IP Version 6

Routing Protocols

  • IP Routing
  • Routers
  • Routing Protocols

Transport Protocols

  • Transmission Control Protocol (TCP)
  • User Datagram Protocol (UDP)
  • TCP/IP Ports
  • Name Resolution

Application Protocols

  • TCP/IP Services
  • Email (SMTP / POP3 / IMAP)
  • World Wide Web (HTTP)
  • File Transfer Protocol (FTP)
  • Telnet and Secure Shell (SSH)
  • Conferencing and VoIP Protocols
  • Simple Network Management Protocol (SNMP)
  • Network Time Protocol (NTP)

Security Threats and Countermeasures

  • What Makes a Network Secure?
  • Social Engineering
  • Malware
  • Network Attack Strategies
  • Secure Network Management
  • Corporate Security Policy
  • Training

Network Security Appliances

  • Secure Network Topologies
  • Firewalls and Proxy Servers
  • Intrusion Detection Systems

Network Access Security and Authentication

  • Encryption
  • Remote Connectivity Protocols
  • Authentication Protocols
  • Network Access Control

Installing Network Infrastructure

  • Wiring Standards
  • Wiring Distribution
  • Cable Testing Tools
  • Network Adapters
  • Intranetwork and Internetwork Devices

Installing Wireless and Remote Networks

  • Setting up a Wireless Network
  • Remote Connectivity

Advanced Network Infrastructure

  • Advanced Features of Switches
  • QoS Appliances
  • Configuring DHCP
  • Configuring DNS
  • Configuring Firewalls, Proxy Servers, and IDS

Configuration Management

  • Policies and Procedures
  • Schematics and Documentation

Monitoring

  • Network Performance Optimization
  • Network Monitoring Utilities
  • Logs

Troubleshooting

  • Troubleshooting Methodology
  • Command Line Utilities
  • Troubleshooting Connectivity Scenarios

For online live training advice please visit our Learning Advice Centre on our website. Be sure to follow us on Twitter to receive special course offers, news and updates!

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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.