M2272: Implementing and Supporting Microsoft Windows XP Professional

Prerequisites:

Students should have:

- A+ certification, or equivalent knowledge.
- Net+ certification, or equivalent knowledge.
- Completed Course 2028, Basic Administration of Microsoft Windows 2000, or have equivalent knowledge of administrative tasks

Course Description:

The purpose of this course is to address the implementation and desktop support needs of customers that are planning to deploy and support Microsoft Windows® XP Professional in a variety of stand-alone and network operating system environments. Customers have indicated that they require an in-depth training solution for implementing and supporting Windows XP Professional. Therefore, this course will address customers' needs for knowledgeable personnel that can support desktops running Windows XP Professional.

This course includes the following modules:

Installing Microsoft Windows XP Professional

• Planning an Installation of Microsoft Windows XP Professional
• Installing Windows XP Professional from a Product CD
• Installing Windows XP Professional from a Server
• Upgrading to Microsoft Windows XP Professional
• Transferring User Settings by Using the USMT
• Performing Post-Installation Tasks
• Troubleshooting Failed Installations

Automating an Installation of Microsoft Windows XP Professional

• Introduction to Automating an Installation of Windows XP Professional
• Creating Answer Files
• Creating a Uniqueness Database File
• How Setup Uses Answer Files and UDFs
• Performing an Automated Installation of Windows XP Professional
• Introduction to Creating and Deploying an Image
• Preparing a Reference Computer
• Creating

Configuring Hardware on a Computer

• Testing

Troubleshooting the Boot Process and Other System Issues

• Deploying an Image Configuring Plug and Play Devices

Configuring Microsoft Windows XP Professional to Operate in Microsoft Windows Networks

• Running Microsoft Windows XP Professional
• Installing and Configuring Hardware Devices
• Working with Drivers
• Troubleshooting Hardware Devices

Configuring the Desktop Environment

• Examining the Windows XP Professional Boot Process
• Controlling System Settings During the Boot Process
• Changing Startup Behavior Using the Boot.ini File
• Using Advanced Boot Options to Troubleshoot Startup Problems
• Using the Recovery Console to Start the Computer
• Restoring a Computer to a Previous State

Configuring and Supporting TCP/IP

• Examining Workgroups and User Accounts
• Creating and Authenticating Local User Accounts
• Configuring Local Security
• Configuring Logon Options in a Workgroup
• Configuring Networking Options in a Workgroup
• Joining a Domain
• Operating in a Domain

Configuring Names Resolution

• Configuring User Desktop Settings
• Customizing the Desktop Environment
• Configuring System Settings
• Understanding How Profiles and Group Policy Affect Desktop Customization
• Using Remote Assistance

Configuring Windows XP Professional for Networks Running Novell NetWare and UNIX Operating Systems

• Introduction to TCP/IP
• Examining Classful IP Addressing
• Defining Subnets
• Using Classless Inter-Domain Routing
• Configuring IP Addresses
• Troubleshooting IP Addresses

Supporting Remote Users

• Determining TCP/IP Name Resolution Methods
• Configuring DNS Client Name Resolution and DNS Dynamic Updates
• Configuring Name Resolution on WINS Clients
• Working with LmHOSTS

Configuring Microsoft Windows XP for Mobile Computing

• Installing and Configuring Client Service for NetWare
• Interoperating with UNIX
• Configuring UNIX Interoperability
• Installing Windows XP Professional Client Features to Operate with UNIX Servers

Managing Disks

• Establishing Remote Access Connections
• Connecting to Virtual Private Networks
• Configuring Inbound Connections
• Configuring Authentication Protocols and Encryption
• Examining the Remote Desktop Feature
• Configuring Computers to Use Remote Desktop
• Storing User Names and Passwords to Facilitate Remote Connections

Configuring and Managing File Systems

• Configuring Hardware for Mobile Computing
• Configuring Power Management Options for Mobile Computing
• Making Files

Monitoring Resources and Performance

• Folders