* Possession of the ITIL V3 Foundation Certificate in Service
Management or the ITIL V2 Foundation Certificate in Service
Management plus the Bridging Certificate is mandatory before the
qualification can be awarded.
* Candidates who do not yet hold either of the above (e.g. they are
waiting for their Foundation result) will have their exam result
withheld until they can provide evidence of certification.
* On attending the course please ensure you provide documented
evidence that you have passed the ITIL Version 3 Foundation
Certificate or ITIL Version 2-3 Foundation Bridge Certificate, by
either presenting your certificate (or a copy of your certificate)
to the course lecturer. If you cannot provide the physical
certificate, then as a minimum you must provide the certificate
number. If the exam board was not ISEB, you must also provide the
name of the examination board who issued the certificate. Failure
to comply with this requirement will result in you exam results
being withheld by the exam accreditation body. If you have lost
your certificate or you do not have a record of your certificate
number please contact ISEB directly before attending the course.
ISEB can be contacted on the following number 01793 417655.
This course provides candidates with an understanding of the
principles of, and practical experience of using industry best
practice involved in identification, selection, contracting,
monitoring, reporting, and managing of suppliers, leading to a
Specialist qualification in Supplier Management.
This qualification reflects the general industry best practices
currently in use in IT Service Management (ITSM) and particularly
Suppler Management. The subject matter within this qualification is
based on industry best practice, frameworks and guidelines
including ITIL, COBIT and ISO/IEC 20000. This qualification forms
part of the 'ITSM Specialist' series.
This course is aimed at:
- Individuals who require a working knowledge of the industry
best practice used inSupplier Management and how it may be used to
enhance the quality of ITSM within an organisation.
- IT professionals who are working within an organisation which
has adopted and adapted some of these practices and are required to
deliver or improve Supplier Management within an ongoing Service
Improvement Programme (SIP).
The examination is a 1½ hours "closed book", multiple-choice
paper. There are 25 questions which are scenario based. Normally,
the examination will be held on-site at the conclusion of the
course. However, ISEB will normally also arrange four central
examinations per year in March, June, September and December;
please contact the ISEB for further details.
This course includes the following modules:
- Explain the goal and objectives of Supplier Management
- Understand and explain the processes, roles and functions,
especially those related to Supplier Management
- Use different approaches to, and application of, standards,
industry best practice frameworks and guidelines, relevant to
- Develop and improve the customer and business focus of Supplier
- Understand the different supplier categories and use and apply
- Management process to manage interfaces between the business
and the supplier(s) in conjunction with all other areas of IT
- Define Supplier Management requirements and understand, select,
develop and implement the most appropriate Supplier Management
solutions, technology and environment
- Manage suppliers through all stages of the supplier lifecycle,
from identification of requirement, through to exit strategy
- Identify and agree deliverables from suppliers in conjunction
with the relevant stakeholders
- Be aware of selection and negotiation techniques employed in
Supplier Management with regards to invitation to tender (ITT) and
- Identify and manage resources required in the management of
suppliers, ensuring these are aligned with set priorities
- Be aware of the support tools and techniques available for the
implementation and support of Supplier Management and where
possible identify and instigate improvements
- Practically manage suppliers to ensure objectives are met,
contracts are managed, performance is monitored and measured,
interfaces and processes are effective, and exit strategies are
compiled and implemented. This to be done in conjunction with other
areas of IT and the business.
- Produce Supplier Management reports for dissemination and
interpret and use these to manage suppliers and their
- Understand the interdependencies between Supplier Management
and other IT areas and processes
- Assist with the planning and implementation of Supplier