Hands On Advanced PC Configuration and Maintenance

Course Description:

This course is aimed at experienced support and help desk staff and will cover advanced configuration techniques. PC troubleshooting experience would be assumed and a preferred prerequisite would be attendance of our Level 1 and Level 2 courses.

This is a very hands-on course and delegates are encouraged to bring with them any equipment they would like to examine and configure as part of the course.

This course includes the following modules:

Storage Technologies

• IDE/EIDE explained
• EIDE v SCSI
• SCSI explained
• RAID
• Hard drives
• CD ROM
• CD Rewriteable
• Optical disks
• Tape streamers (and scanners!

Exploring Remote Access

• Connecting to a server
• Connecting to a node
• RAS clients
• Setting up RNA

Modems

• Modems explained
• Error correction
• Added facilities
• Hayes AT commands explained
• Configuring modems

Key Theories Revisited

• Error Checking
• Looking at Hex
• PC Buses
• PC boot sequence
• System Resources clarified
• Installing non-standard devices
• - Windows 3.1x, 95 and NT

Improving Memory Handling

• Memory addressing
• Maximum memory
• Processor modes
• Types of memory
• Memory maps

Sound Cards Examined

• Understanding sound
• Sound standards
• 8 v 16 bit sound
• Recording sound
• File sizes