Call Manager Express Administration
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Call Manager Express Administration
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Starting dates and places
This product does not have fixed starting dates and/or places.
Description
Prerequisites:
No prerequisites necessary. However, delegates are expected to have a working knowledge of computer software, Windows navigation, and the ability to understand concepts of voice and computer system operation.Course Description:
The aim of this course is to give the student the skills to administer Cisco Unified CallManager Express and Cisco Unity Express. This includes Adds, Moves, Changes and Troubleshooting common issues.
This course is intended for those who have to administer CME and need to set up phones users and mailboxes.
This course includes the following modules:
CME Overview
- What is IPT
- IPT Components Servers, phones, Gateways, Voicemail systems etc
- IP Phone features
- IP …
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
Prerequisites:
No prerequisites necessary. However, delegates are expected to have a working knowledge of computer software, Windows navigation, and the ability to understand concepts of voice and computer system operation.Course Description:
The aim of this course is to give the student the skills to administer Cisco Unified CallManager Express and Cisco Unity Express. This includes Adds, Moves, Changes and Troubleshooting common issues.
This course is intended for those who have to administer CME and need to set up phones users and mailboxes.
This course includes the following modules:
CME Overview
- What is IPT
- IPT Components Servers, phones, Gateways, Voicemail systems etc
- IP Phone features
- IP Phones and the LAN - Boot sequence, network settings, Ports, VLANs and QoS
CME (GUI)
- Browser Support
- Navigation and menu structures
- User Interface
CME Command Line (CLI)
- Accessing CME through Command Line Interface
Basic Administration
- Configure Cisco CallManager to add users and phones to the Cisco CallManager database using manual configuration
- Configure Cisco CallManager to enable music on hold, speed dials, Call Pickup, Cisco IP
- Phone Services, voice mail, Cisco Extension Mobility for new users
- Demonstrate the use of these features on Cisco IP Phones
- Features- Call Park, Transfer and Hunt Groups
- Configure call forwarding.
- Configure Meet Me conferencing and conferencing resources
- Configure soft-key and IP phone button templates
- Configure IP phone services fast dials, address book
- Understand and configure Extension mobility
- Understand and configure Call Pickup Groups
Voicemail Configuration
- Configuring a Voicemail box
- Associating VoiceMail Boxes to users
- Making changes to VoiceMail Boxes
Troubleshooting IP Phone Problems
- Basic steps physical connectivity, possible user errors
- Class of restriction
- Using Switch port information
- What information to provide for technical support
- Voicemail issues MWI reset, out of licensing and deleting users.
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Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.