Call Manager Express Administration

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Description

Prerequisites:

No prerequisites necessary. However, delegates are expected to have a working knowledge of computer software, Windows navigation, and the ability to understand concepts of voice and computer system operation.

Course Description:

The aim of this course is to give the student the skills to administer Cisco Unified CallManager Express and Cisco Unity Express. This includes Adds, Moves, Changes and Troubleshooting common issues.

This course is intended for those who have to administer CME and need to set up phones users and mailboxes.

This course includes the following modules:

CME Overview

  • What is IPT
  • IPT Components Servers, phones, Gateways, Voicemail systems etc
  • IP Phone features
  • IP …

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Frequently asked questions

There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.

Prerequisites:

No prerequisites necessary. However, delegates are expected to have a working knowledge of computer software, Windows navigation, and the ability to understand concepts of voice and computer system operation.

Course Description:

The aim of this course is to give the student the skills to administer Cisco Unified CallManager Express and Cisco Unity Express. This includes Adds, Moves, Changes and Troubleshooting common issues.

This course is intended for those who have to administer CME and need to set up phones users and mailboxes.

This course includes the following modules:

CME Overview

  • What is IPT
  • IPT Components Servers, phones, Gateways, Voicemail systems etc
  • IP Phone features
  • IP Phones and the LAN - Boot sequence, network settings, Ports, VLANs and QoS

CME (GUI)

  • Browser Support
  • Navigation and menu structures
  • User Interface

CME Command Line (CLI)

  • Accessing CME through Command Line Interface

Basic Administration

  • Configure Cisco CallManager to add users and phones to the Cisco CallManager database using manual configuration
  • Configure Cisco CallManager to enable music on hold, speed dials, Call Pickup, Cisco IP
  • Phone Services, voice mail, Cisco Extension Mobility for new users
  • Demonstrate the use of these features on Cisco IP Phones
  • Features- Call Park, Transfer and Hunt Groups
  • Configure call forwarding.
  • Configure Meet Me conferencing and conferencing resources
  • Configure soft-key and IP phone button templates
  • Configure IP phone services fast dials, address book
  • Understand and configure Extension mobility
  • Understand and configure Call Pickup Groups

Voicemail Configuration

  • Configuring a Voicemail box
  • Associating VoiceMail Boxes to users
  • Making changes to VoiceMail Boxes

Troubleshooting IP Phone Problems

  • Basic steps physical connectivity, possible user errors
  • Class of restriction
  • Using Switch port information
  • What information to provide for technical support
  • Voicemail issues MWI reset, out of licensing and deleting users.

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    There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.