Applications Management
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Applications Management
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Description
Course Description:
To help course participants build on the techniques, processes and concepts outlined in the TSO/OGC (ITIL) publication Applications Management and other related best practices. This will help them identify, define, build, deploy, maintain, promote and enhance benefit generating Applications and Services. To prepare participants for the proposed ISEB qualification in Applications Management.
Thsi course is suitable for Application Managers, Senior Applications Developers, Business and Systems Analysts / Designers, IS Project Managers, Service Management Support and Delivery staff. Other essential staff who are involved in the Relationship, Programme, Project, ICT Infrastruct…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
Course Description:
To help course participants build on the techniques, processes and concepts outlined in the TSO/OGC (ITIL) publication Applications Management and other related best practices. This will help them identify, define, build, deploy, maintain, promote and enhance benefit generating Applications and Services. To prepare participants for the proposed ISEB qualification in Applications Management.
Thsi course is suitable for Application Managers, Senior Applications Developers, Business and Systems Analysts / Designers, IS Project Managers, Service Management Support and Delivery staff. Other essential staff who are involved in the Relationship, Programme, Project, ICT Infrastructure and Consultancy roles required for a Service Delivery Life Cycle (SDLC) enabled organisation.
This course includes the following modules:
What Is Applications Management?
- How to: Link Applications Management into Business, IT, and the Service Delivery Lifecycle
How To Grow Business Value With Applications Management
- How to: Define a business / IT architecture and add value via Strategic Alignment with Service delivery Life Cycle Management
How To Manage Expectations via Applications Alignment
- How to: Identify stakeholders, and their requirements
- Use Application Management in bid or procurement Management
- Identify and specify high level needs using techniques such as CSF and KPI analysis
- Use IT Service Support and Delivery and ICT Infrastructure Management to influence success
- Align Delivery Strategy, Business Drivers and Organisational Capabilities
How To Deploy, Support and Optonise the Applications
- How to: Support all phases of the cycle and ensure Applications are designed to meet operational and business requirements
- Link into best practice methodologies such as DSDM, RUP , SSADM and build quality in applications development
How to implement Applications management
- How to: Produce a Business Case for Applications Management
- Manage benefits
- Develop the Applications Management team and create an internal "body of knowledge"
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