Office Administration (SQA HN Unit F7JA 34)

This Unit has four Outcomes, all of which will help you to develop the knowledge and skills required to work within an administrative environment.
In Outcome 1, you will learn about the core activities in relation to the role of the Office Administrator and you will learn how to evaluate and improve current working practices.
Outcome 2 will equip you with the knowledge and skills required to deal effectively with work-related stress. You will learn how to identify the causes of stress and you will gain an understanding of how to cope and adopt strategies for dealing with work related stress.
In Outcome 3 you will learn about the importance of effective communication and customer care. This Outcome will also require you to evaluate a current system and a procedure, and design a new system and a procedure, in order to improve customer care within an organisation.
In Outcome 4 you will be introduced to the legislative requirements pertaining to the current office environment. You will be required to identify the key responsibilities from both an employee and employer’s perspective under current Health and Safety Legislation. You will also gain an insight into current legislation within the context of employment and equality and diversity.

This Unit has four Outcomes, all of which will help you to develop the knowledge and skills required to work within an administrative environment.

• In Outcome 1, you will learn about the core activities in relation to the role of the Office Administrator and you will learn how to evaluate and improve current working practices.
• Outcome 2 will equip you with the knowledge and skills required to deal effectively with work-related stress. You will learn how to identify the causes of stress and you will gain an understanding of how to cope and adopt strategies for dealing with work related stress.
• In Outcome 3 you will learn about the importance of effective communication and customer care. This Outcome will also require you to evaluate a current system and a procedure, and design a new system and a procedure, in order to improve customer care within an organisation.
• In Outcome 4 you will be introduced to the legislative requirements pertaining to the current office environment. You will be required to identify the key responsibilities from both an employee and employer’s perspective under current Health and Safety Legislation. You will also gain an insight into current legislation within the context of employment and equality and diversity.

Credit points and level: 1 HN credits at SCQF level 7: (8 SCQF credit points at SCQF level 7)

For further information on this course, please visit the SQA website.

HOW WILL I BE ASSESSED?

In order to complete this Unit successfully, you will be required to achieve a satisfactory level of performance in all four pieces of assessed work.

ENTRY REQUIREMENTS

It would be beneficial if you have some familiarity with administrative functions. This may be demonstrated by possession of the Unit Administrative Services (DM3P 11) or equivalent or by recent relevant work experience.

SPECIAL REQUIREMENTS

Access to Microsoft Word may be required.