Certificate in Business Excellence (Awarness Workshop)

Certificate in Business Excellence helps the participants to enhance the organizational performance by balancing and satisfying the needs of all relevant stakeholders, like employees, customers, suppliers, investors and society in general.  This certificate provides the basic about business excellence by covering its fundamental concepts including; results orientation, customer focus, leadership and constancy of purpose, management by processes and facts, people development and involvement, continuous learning, innovation and improvement; partnership development, and public responsibility. It describes various Business Excellence awards and provides a detailed overview of EFQM model.
Business excellence is the systematic use of quality management principles and tools in business management, with the goal of improving performance based on the principles of customer focus, stakeholder value, and process management.
Business excellence, as described by the European Foundation for Quality Management (EFQM), refers to "outstanding practices in managing the organization and achieving results, all based on a set of eight fundamental concepts." These concepts are "results orientation, customer focus, leadership and constancy of purpose, management by processes and facts, people development and involvement, continuous learning, innovation and improvement; partnership development, and public responsibility."

Certificate in Business Excellence helps the participants to enhance the organizational performance by balancing and satisfying the needs of all relevant stakeholders, like employees, customers, suppliers, investors and society in general.  This certificate provides the basic about business excellence by covering its fundamental concepts including; results orientation, customer focus, leadership and constancy of purpose, management by processes and facts, people development and involvement, continuous learning, innovation and improvement; partnership development, and public responsibility. It describes various Business Excellence awards and provides a detailed overview of EFQM model.            
Course Detail :

Upon successful completion of the Business Excellence Training, the participants will be able to understand:

• the fundamental concepts of Business Excellence
• the RADRA Logic
• various Business Excellence Models
• EFQM Model and its various criteria