Complex Problem Solving

Organizations are facing increasingly complex challenges. With the growing complexity of products, services, processes, networks, and value chains, our problem solving ability is being tested more and more. How do we find causes? How do we make effective decisions? How do we anticipate future developments? Complex problem solving is the most important skill for this decade.

What you get: 

• Led by an expert instructor
• Access to digital tools and resources
• Use skills learned immediately on the job
• Kepner-Tregoe Foundation Badge

Audience

This training is for anyone actively involved in tackling complex problems, making decisions, and executing plans. For example, managers, engineers, process managers, incident and problem managers. Improve your critical thinking skills and performance, and become a leader in solving problems and addressing complex issues.

Benefits

• Training people to systematically find the root cause of difficult problems, and make objective, effective decisions is in the best interest of any organization
• Deepen and improve critical thinking skills
• You can apply your new skills immediately

Skills Developed

• Use a fact-based approach to find the root cause of the most challenging problems
• Make complex decisions aligned with strategic and operational priorities
• Proactively manage risks during the execution of projects and initiatives
• Identify high-priority issues and plan their resolution
• Visualize complex situations: determine cause-effect chains, circumstances, broken barriers, and actions to be taken
• Collaborate effectively and efficiently across teams, functions, and regions

Return on Investment

By participating in the Complex Problem Solving training and implementing KT processes, organizations have realized both immediate and long-term returns on their investment.

You will have the opportunity to apply your newly acquired skills to realistic exercises and work-related issues you bring with you. You will deepen and improve your critical thinking skills, which is essential for effective and efficient collaboration across teams, functions, and regions. And everything is immediately applicable in practice!

The workshop offers a unique combination of our Problem Analysis and Decision-Making approach (PSDM): the gold standard for critical thinking skills, and Incident Mapping (IM), which together enable you to dissect the most complex situations, solve critical problems, and respond decisively.