Establishing & Managing Service Level Agreements & Service Contracts

IIRMD has designed this interactive course to equip you with a thorough grounding in the whole SLA and service contract process. You will learn why you need the contract, how they are structured, what they contain and how to track, evaluate and control their performance. At the end of this course, you will return to work with the tools and techniques you need to put what you have learnt into practice. The Course Director will draw upon an extensive and successful background in Procurement, SLA/Service Contract and Relationship Management as well as Commercial Negotiation to help you get to grips with the whole process and return to work with the ability to save your company time and money through well-defined agreements.