Efffective Working Relationships in Engineering & Construction (ECITB Accredited)

Establish and Maintain Productive working Relationships

Develop working relationships with different people in the work environment

• Subcontractors

• Supervisors

• Working Colleagues

• Vendors

• Other Trades

• Those from Different Cultures

• Quality & Auditing Personnel

• Safety Personnel

• Security Personnel

• Site office Personnel

• Trainees

Communication methods to include:

• Using ways to build rapport

• Considering company and client expectations

• Ensuring compliance with the codes of conduct

• Understanding working relationships and the effects on safety and productivity

• Using effective communication and body language

• Applying meeting etiquette

• Understanding and knowing the regulations that affect how employees should be treated at work

  • Equal Opportunities and Equal Pay

  • Race Relations and Sex Discrimination

  • Working Time Directive

  • Disabled Persons Act

Dealing with Disagreements

• Accept the opinions of others in relation to work activities

• Review Different Points of View on work related matters in a positive and constructive way in order to maintain working relationships and productivity

• Apply Mediation in the event of disagreements

Keep others informed about work plans or activities which affect them

Seek Assistance from others in a polite and courteous way without causing undue disruption to normal working activities

Respond in a timely and positive way when others ask for help or information

Understanding the importance of creating and maintaining working relationships

Understand problems affecting relationships

Understand lines of communication and responsibilities