OFFICE ADMINISTRATION & RECEPTION TRAINING

The Office Administration and Reception Training course is an intensive course aimed at students who want to update their existing skills with a view to returning to work in the business and administration sector. Leading to a recognised Certificate, this course is ideal for anyone who:

• Would like to work as a Receptionist, Office Administrator or Administrative Assistant
• Holds a new or temporary position and wishes to learn or develop up-to-date, best practice administration skills
• Has experience in this field of work and wishes to further develop their existing knowledge of IT and administration skills

Course aims

At Global Edulink, we have developed this course to assist you to update your skills and to improve your ICT, administrative and secretarial skills so that you:

• Feel more confident in carrying out your job
• Carry out your duties as efficiently and effectively as possible
• Are highly employable (if you are looking for work)
• Are aiming for a promotion

Crucially, this course will help you to update your standard of computer literacy, which is vital in today’s workplace. You will not need to enrol on separate ICT courses as this curriculum already covers the use of Microsoft Office, data entry and producing administrative documents on a computer.

Course content

The course is delivered through 25 hours’ of tutorials, spread over two units:

• Unit 1: Developing your receptionist and administration skills
• Unit 2: Developing your administrative and ICT skills

Rather than simply provide you with a qualification to put on your CV, we will also help you to draft an effective CV and show you how to write a covering letter and personal statement that will give you the best chance of being selected for interview when applying for a new job or promotion. We also provide advice on how to prepare for job interviews.

Course Curriculum

1. Diary Management
2. Business Reports And Letter Writing
3. E-Mail Writing Tips
4. Handling Confidential Documents
5. Successful Meeting Minutes
6. Note Taking
7. Data Management, Record Keeping And Filing
8. Appointment Booking And Arranging Interviews
9. Delivering Postal Mail
10. Dictating
11. Tips For Speed Reading
12. Creating An Effective Cv And Cover Letter
13. Typing Speed Development
14. Microsoft Word
15. Microsoft Excel
16. Microsoft Powerpoint
17. Microsoft Outlook
18. Receptionist And Customer Service Skills

Assessment

At the end of your 25 hours, you will be given an online, multiple-choice assessment, which is marked instantly and automatically so that you do not have to wait to find out whether you have passed or not. Successful completion of the test will earn you a Certificate in Office Administration and Reception.

Prerequisites

You must be at least 17 years old to undertake this qualification and have a basic understanding of English Language, Literacy, Numeracy and ICT. However, you do not need to have any previous experience or qualifications to enrol.

Career Path:

This course will help you obtain a career as a:

• Receptionist
• Office Administrator
• Administrative Assistant
• Legal Secretary
• Medical Secretary