Organising Your Manager

Secretaries, PAs and those in a support role, who wish to - and know they can - develop their role to increase the contribution they make to their managers, team and organisation. Our managers have numerous strengths - as do we. Together we can be an effective team by complementing each others' strengths, weaknesses and style of working. By the end of the training course delegates will:
• Be able to develop good working relationships with your manager
• Set up systems to manage resources, people and time
• Improve your communication skills
• Have strategies to influence and persuade others of your ideas
• Understand your manager's style of working
• Enhance office performance

Setting the context

• What are we going to cover today?
• What brings you here and what do you want from the day?

Defining your role & responsibilities ??

• Self perception - of us and our contribution.
• Skills needed for success.
• How to develop the role.

Working with your manager as a team

• What is an effective team ?
• What is an effective working relationship built on?
• What do we want from our managers?

Gaining control of the workload - helping to organise your manager

• Self analysis.? How do we spend our working day?
• Reactive and proactive working - achieving the balance.
• Creating an awareness of time-stealers and how to control them.

Persuading and influencing others to your ideas

• The need to actively listen - and how to do so.
• What type of question can we ask - to help achieve results.
• The three steps to take to help persuade others.

Your manager's style of working

• Do you support a Type A or Type B boss?
• How to give maximum support to each type.

Conclusion and recap of key learning points