Newly Appointed Manager

This training course is specifically for those who have just been promoted or are about to be promoted to their first or possibly their second line management role By the end of this training you will be able to:
• Understand more clearly your role and responsibilities
• Cope better with the shift to a managerial position
• Appreciate the skills needed to motivate and get the best from the team
• Communicate more effectively with all members of the team
• Recognise that different people need different techniques
• Delegate effectively and provide accurate feedback

1. Introduction & workshop objectives

• Finding out what you want to achieve today

2. The Role of a Manager

• What is your role and what are your responsibilities?

3. Setting SMART objectives

4. How to get the best from your team

• Key areas to look out for
• Effective ways to handle staff positively
• What is motivation?
• Key principles of motivation
• Signs of motivated people
• Your motivation checklist of ideas

5. Communication

• What is communication?
• Listening skills

6. Delegation

• Benefits of delegation
• Improve your delegation

7. Feedback

• Giving effective feedback
• Receiving feedback

8. Assertiveness

• What is assertiveness?
• Is assertiveness the same as aggressiveness?
• Practise assertiveness

9. Tips for newly appointed managers

10. Summary and close

Reviewing the main learning points from the workshop

• Creating an action plan for the future