Emails - Developing a Corporate Style

Training designed for anyone who wishes to communicate effectively by email and discover how to develop a consistent, corporate style. By the end of the training course you will be able to:
• Differentiate between urgent and non urgent emails
• Write clear emails that are achieving your purpose
• Adapt your email style to represent you and your corporate image
• Deal with difficult emailers by understanding how to communicate directly
• Manage the time you spend on emails
• Get the right action out of your emails - every time!
• Develop a system to monitor your communications on an ongoing basis.

Setting the scene

• What are we going to cover today
• What do I want from the day
• What is email style and how can I make it work for me?
• Why is it important to control my inbox?
• What effect do my emails have on others?
• Do they have impact and get the job done?

E-style

• What is my current E-Style and how can I recognise other people's?
• How do I write emails and do they attract urgent action in others?
• Plain English the rights and wrongs
• Readability - what is it and how do I measure it?

Influencing

• What kind of writing can I use to have an effective impact on others when I email?
• Can I combine corporate style with a personal style?

Fresh Perspective

• When I receive difficult emails how can I respond so that communication improves?
• How much time do I spend thinking of what to write, and what can I do to speed things up?

Action

• How can I reduce the time I spend on email and be more effective?
• How will I apply what I have learned today?
• Implementing an ongoing monitoring system to maintain the quality of my messages