Credit Control

This workshop is designed for everyone involved in the assessment of credit facilities, monitoring of outstandings, managing debtors and who would like to develop new strategies and techniques for enhancing the process. By the end of the course you will:
• Be able to identify ways of reducing credit risk
• Be able to better-assess customer's credit worthiness
• Know the methods to improve debtor management and collection procedures
• Be able to consider alternatives to legal action
• Understand the legal process.

Course Content

Introduction to the day

• What will we cover today?
• What do I want from the day?

Defining Credit

• The jargon explained
• The cost of giving credit
• Using the credit application form
• Business structures and risk
• Ways of minimising credit risk
• Review of terms and conditions
• Assessing credit worthiness
• Setting and using credit limits

Debt Collection

• Improving procedures
• Dealing with customer's excuses

The Legal Position and Process

• Using late payment legislation
• Alternatives to legal action
• An overview to small claims procedures
• Enforcing judgement

Conclusion

• Recap of what we have covered
• Questions and answers

The way forward

• Review of practical tips to take back to the workplace
• Action Plan