BCS-ISEB Benefits Management & Business Acceptance

Project Managers, Business Analysts, Business Managers, Service Managers and other key stakeholders involved in benefits management of new systems.
Those who predict expected benefits, those responsible for monitoring the business case through the change and those who ultimately accept the system and apply it to deliver the benefits to the business.

Successful delegates should be able to carry out the following tasks:

Benefits Management
- Describe the contents of a business case - Explain the importance of the alignment between the business strategy and the business case
- Explain the difference between tangible and intangible benefits
- Describe the four key categories of benefits
- Describe the roles in benefits management
- Describe a process for benefits management
- Describe the benefits plan
- Describe the solution delivery process

Acceptance Testing
- Define a framework for effective acceptance testing - Develop appropriate acceptance testing scenario test specifications
- Develop appropriate acceptance testing plans
- Define prerequisites to acceptance testing

Solution Implementation
- Identify implementation issues
- Explain implementation strategies

• Introduction to Benefits Mgt and Business Acceptance
• Defining the Business Benefits
• Planning for Benefits Management
• Testing for Business Acceptance
• Test Design Techniques
• Test planning, Management and Configuration
• Reviewing the Business Case
• Implementing the Business Change
• Benefits Delivery