Service Transformed: Lessons in U.S. Veteran Centered Care

About this course: Improving health care for veterans has become a matter of national attention and has gained increasing attention from the medical community. With the current surge of veterans reintegrating into civilian society it is critical to improve the training of the next cadre of providers who will provide care for our veterans. It is widely known that veterans receive care in all aspects of the health system, thus providers in veteran focused care facilities, military health serves and civilian locals must be aware of the unique needs of veterans. It is perhaps even more important to educate civilian providers who may be unfamiliar with the unique physical, mental and emotional needs related to military service. Course Audience - all health professions learners, example: - medical students, resident physicians, dental students, - nursing students, advanced practice nurses, - social work, pharmacy student as graduate level learners - as well as any and all health professionals interested in veteran-centered care What You Will Learn: This course will provide learners the opportunity to engage with material to facilitate their understanding of the origins of Academic Medical Centers and Veterans Administration affiliations, recognize and manage the influence of bias, class, and power on the clinical encounter and self-reflect on their biases that particularly affect U.S. military veterans. This course also features several video clips from the acclaimed documentary, Where Soldiers Come From, directed by Heather Courtney. The views expressed in this course are those of the authors and do not necessarily reflect the position or the policy of the Department of Veterans Affairs or the U.S. government.

Created by:  University of Michigan

• Taught by:  Monica Lypson, M.D., M.H.P.E., Associate Chief of Staff for Education, Ann Arbor Veterans Affairs Healthcare System and Professor of Internal Medicine and Learning Health Sciences

  University of Michigan Medical School

• Taught by:  Paula Ross, Ph.D., Director, Advancing Scholarship and Medical Sociologist

  Office of Medical Student Education

Commitment 7 weeks of study, 2-4 hours/week Language English How To Pass Pass all graded assignments to complete the course. User Ratings 4.3 stars Average User Rating 4.3See what learners said Coursework

Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.

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University of Michigan The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.

Syllabus


WEEK 1


Unit 1
Unit 1 highlights the relationship between Academic Medical Centers and Veterans Health Administration and provides an overview of knowledge of the military and basic demographic of U.S. veterans.


5 videos, 2 readings, 1 practice quiz expand

1. Reading: READ: Unit 1 Overview
2. Video: 01.01 - Introduction
3. Reading: Help us learn more about you!
4. Video: 01.02 - Today's Veterans
5. Video: 01.03 - VA's Contribution to Medical Education
6. Discussion Prompt: Discussion Question 01.01
7. Video: Introduction to Peer Assessments
8. Video: End of Unit Evaluations
9. Practice Quiz: Unit 1 Evaluation Survey

Graded: 01.01 - Mr. Sims
Graded: 01.02 - Mr. Evans
Graded: Unit 1 Content Quiz

WEEK 2


Unit 2
Unit 2 provides clear instruction on conceptual differences between determinants of health and health disparities and health care disparities; illustrate individual-based and system-based sources of health disparities for veterans.


3 videos, 1 reading, 1 practice quiz expand

1. Reading: READ: Unit 2 Overview
2. Video: 02.01 - Social Determinants of Health
3. Video: 02.02 - Social Issues
4. Video: 02.03 - Systemic Causes of Health Care Disparities
5. Discussion Prompt: Discussion Question 02.01
6. Practice Quiz: Unit 2 Evaluation Survey

Graded: 02.01 - Mr. Roberts
Graded: 02.02 - Mr. Jones
Graded: Unit 2 Content Quiz

WEEK 3


Unit 3



Unit 3 outlines the fundamental principles of patient-centeredness and cultural competence in health care, provide tools to develop self-awareness of individual assumptions, stereotypes and biases that influence the medical encounter and deliver activities that help learners acknowledge the importance of patients’ values, culture, and beliefs in improving health care.


2 videos, 1 reading, 1 practice quiz expand

1. Reading: READ: Unit 3 Overview
2. Video: 03.01 - Interpersonal Approaches to Addressing Veteran Health Concerns
3. Video: 03.02 - Military Culture
4. Discussion Prompt: Discussion Question 03.01
5. Practice Quiz: Unit 3 Evaluation Survey

Graded: 03.01 - Ms. Allen
Graded: 03.02 - Mr. Taylor
Graded: 03.03 - Mr. Cook
Graded: Unit 3 Content Quiz

WEEK 4


Unit 4



Unit 4 illustrates the role of empathy in health care delivery, using key experiences, concerns and perspectives of U.S. military veterans as a clinical context. This unit also describes the relationship between medical history taking and health care delivery as well as develops knowledge in areas related to military and veteran centered care.


2 videos, 1 reading, 1 practice quiz expand

1. Reading: READ: Unit 4 Overview
2. Video: 04.01 - Military History Taking: Systemic Approaches to Addressing Veteran Health Concerns (Part 1)
3. Video: 04.02 - Military History Taking: Systemic Approaches to Addressing Veteran Health Concerns (Part 2)
4. Discussion Prompt: Discussion Question 04.01
5. Practice Quiz: Unit 4 Evaluation Survey

Graded: 04.01 - Tuskegee Airman
Graded: Unit 4 Content Quiz

WEEK 5


Unit 5
Unit 5 allows learners to use everything they have learned and apply those principles to improving assessment and triage skills for patients with post-traumatic stress disorder (PTSD) and traumatic brain injury (TBI) and identifying anxiety and depression.


2 videos, 1 reading, 1 practice quiz expand

1. Reading: READ: Unit 5 Overview
2. Video: 05.01 - Screening for Sexual Trauma
3. Video: 05.02 - Reintegration
4. Discussion Prompt: Discussion Question 05.01
5. Practice Quiz: Unit 5 Evaluation Survey

Graded: 05.01 - Ms. Smith
Graded: Unit 5 Content Quiz

WEEK 6


Unit 6
Unit 6 highlights the importance of partnership and collaboration across professional disciplines to enhance veteran centered to achieve optimal health.


2 videos, 1 reading, 1 practice quiz expand

1. Reading: READ: Unit 6 Overview
2. Video: 06.01 - Where Soldiers Come From& the Impact of Combat Related Illnesses (Part 1)
3. Video: 06.02 - Where Soldiers Come From& the Impact of Combat Related Illnesses (Part 2)
4. Discussion Prompt: Discussion question 06.01
5. Practice Quiz: Unit 6 Evaluation Survey

Graded: 06.01 - Dom
Graded: 06.02 - Bodi
Graded: Unit 6 Content Exam

WEEK 7


Unit 7
Unit 7 highlights the importance of partnership and collaboration across professional disciplines to enhance veteran centered care.


3 videos, 2 readings, 1 practice quiz expand

1. Reading: READ: Unit 7 Overview
2. Video: 07.01 - Team Based Care
3. Video: 07.02 - Patient-Centered Medical Home
4. Video: 07.03 - Danielle Furgeson Interview
5. Discussion Prompt: Discussion Question 07.01
6. Practice Quiz: Unit 7 Evaluation Survey
7. Reading: Post-course Survey

Graded: 07.01 - Ms. Sutch
Graded: Unit 7 Content Quiz