The Lean Approach to Service Industry Business

Aims:

The course will explain the service aspects of manufacturing, such as office, administration, design, maintenance and field service. It also provides the opportunity to play a lean service game to help bring these principles into real-life situations. Delegates on this course will benefit from a new appreciation of the benefits of lean across their organisational structure, a set of guidelines for lean transformation in service and advice on how to avoid common pitfalls. You will also gain information on up-to-date thinking and tools, as well as frameworks for real, tangible improvements for your organisation.

Target audience:

This course is designed for senior and middle managers.

Course content:

• Differences between lean manufacturing and lean service
• Systems thinking and demanding thinking in service
• Service waste and service value concepts
• A macro-level approach to starting a lean service transformation
• Service classifications
• Lean and systems approaches in different service categories
• Mapping different service situations
• Standard work in service - what to do and what not to do
• Managing demand and capacity
• Total productive administration
• A3 and visual management in service
• Lean transformation in service
• Case studies