Problem Solving and Decision Making (ilm) L3

Starts: 12 Feb 13
Unit aim(s)
To develop knowledge and understanding of solving problems and making decisions as required by a practising or potential first line manager

1 Know how to describe a problem, its nature, scope and impact
2 Know how to gather and interpret information to solve a problem
3 Know how to solve a problem
4 Know how to plan the implementation and communication of decisions

Indicative Content:

> Simple ways to recognise, investigate and analyse problems
> Objective setting in relation to problem
> Brainstorming and creative thinking techniques

> Difference between data and information
> How to calculate and use simple averages and basic summary statistics
> How to prepare and use grouped data and tables
> Interpretation of charts and diagrams
> Methods of indexing, referencing and structuring qualitative information

> How to evaluate options
> The importance of adequate and relevant information for effective decision-making
> Identification of what information is relevant to specific decisions
> Simple decision making techniques

> Effective presentation of a case - ie, providing facts and evidence, not just opinion
> Monitoring and review techniques to evaluate outcomes of problem solving activities

Cost and Duration:

£195 + VAT accredited (ilm)
can be accessed as part of an ILM Award or Certificate