Certificate in Credit Union Practice

Summary:

The Level three Certificate in Credit Union Practice is designed for those who seek to develop knowledge and understanding of the credit unions and their operations.

The qualification consists of two mandatory units: Financial Services Industry – Products and Services, and Credit Union Practice. These are combined with one optional unit, which can be chosen by the candidate to meet current job needs or future career aspirations.

Optional units:

• Banking operations
• Financial services law and regulation in England and Wales
• Economic environment
• Marketing within the financial services environment
• Team development within a financial services environment
• Call centre operations within a financial services setting
• Sales and service within a financial services environment.

Successful candidates can progress to further study, including Foundation Degrees, Honours Degrees, other professional qualifications or Level seven Diplomas in Business and Corporate Banking, Building Society Operations, Financial Services Leadership or Chartered Banker.

This certificate is aimed at both credit union employees and volunteers.

The course takes up to six months to complete, using a blend of supported home study and college tuition. Whilst there are no formal entry requirements for this programme of study, candidates would be expected to have a good level of numeracy and literacy, and to work in an environment where the application of their learning can be maximised. Assessment for this programme is by online examination.

Measurable business benefits

• Compliance with the FSA’s new regulations concerning the conduct of banking business
• Improved customer satisfaction levels
• Reduced complaints
• Improved capacity of staff to solve problems
• Increased workforce motivation.

Please contact the Advice Shop for details of costs and start dates.

Please note that although the information given is believed to be correct at the time of publication, course information, costs where applicable and attendance details may change.