Certified Data Centre Technician

Overview

With the mission critical nature of a Data Centre, it is paramount that those personnel selected to undertake work in this environment possess skill levels of the highest calibre. There are many issues that could be encountered by the unwary Data Centre Technician on a day to day basis which could result in performance, compliance, and availability problems. The Data Centre Technician is a key player in ensuring that the Data Centre is operated and maintained correctly in order that it meets the business need.

This course discusses the wide range of topics necessary to help the Data Centre Technician to become part of the success of the Data Centre and to avoid becoming the point of failure.

Prerequisites

It is expected that the student will have some prior understanding of his/her area of operation, whether this is in IT or Facilities.

Who Should Attend?
Any individual involved or responsible for the day to day activity in an existing Data Centre or those looking at moving to work in a business critical data facility.

Delegates will learn how to

This 1 day course identifies and addresses the key compliance issues that could be encountered by the Data Centre Technician on a day-to-day basis and gives guidance on how operational procedures help to mitigate the consequences of getting it wrong.

Course Outline.

Data Centre Fundamentals

• What is a Data Centre?
• Understanding the basic design requirements
• Standards - Data related, non-data related
• Discuss availability & resilience measures and practices
• The 4 Constraints
• Identifying operational issues

The Physical Infrastructure

• Network Infrastructure & IT
• Servers, Software & Services
• Storage
• IT Security
• Access & Security Control
• Mechanical & Electrical

Working in the Data Centre

• Network Operations Centre
• The importance of procedures
• Reasons for maintenance
• DCO & FM
• Health & Safety
• Access control
• Management Tools, Administration
• Capacity Management
• Cabinets & Cabinet Layout
• Earthing & Bonding, ESD
• Connectivity, TIA568, EN 50173-5
• MACs
• Decommissioning
• Control of the IT Environment
• Power Systems
• HVAC Systems
• Plumbing Systems
• Life Safety Systems
• Building Management Systems
• Fire Detection & Suppression Systems
• Cleaning

Business Continuity & Disaster Recovery

• The BCDR Plan