NCFE Principles of Business & Admin Level 3 Certificate

Unit 1 – Principles of personal responsibilities and working in a business environment

This unit enables you to develop your understanding of your own responsibilities in a business environment, including legislative and contractual responsibilities and ways of managing and evaluating your own work effectively. When you have completed this unit you should know and understand: 

Employment rights and responsibilities.
Health, safety and security procedures.
Managing own work.
Evaluating and improving own performance.
Dealing with work problems.
Decision making processes.

Unit 2 – Principles of working with and supervising others in a business environment

This unit enables you to develop your understanding of the need to work effectively with others in a business environment. You will explore communication, working in and supervising a team and providing customer service. When you have completed this unit you should know and understand:

Working with others in a team.
Behaviour and positive working with others.
Communication within a team.
Assessing own work and work of the team.

Unit 3 – Principles of managing information and producing documents

This unit enables you to develop your knowledge and understanding of managing information and also being able to design and produce documents securely when working in a business environment. When you have completed this unit you should know and understand:

Designing and monitoring information systems.
Researching and storing information.
Organising, reporting and evaluating the relevance of information.
Designing and producing documents.
Security and confidentiality.

Unit 4 – Principles of providing and maintaining administrative systems 

This unit introduces you to the knowledge and understanding needed to complete core administrative tasks in a business environment, including ordering goods and services, minimising waste and delivering effective customer service. When you have completed this unit you should know and understand: Ordering products and services. Minimising waste. Delivering effective customer service. Taking minutes. Organising meetings and events. Managing diary systems