Executive P A Course

Enhancing executive performance1 Day - On Request

This course is one of our standard in-company programmes and can be delivered to your people at a venue and date of your choice. If it is not exactly what you want then we can either create a tailored course based on our extensive library of standard course materials or produce a fully bespoke training course for you. A shorter version of this course with fewer skill development sessions is also available.
A ONE DAY WORKSHOP

The success of most organisations is dictated by the performance of the Executive team. This Executive PA course is about how to achieve executive teamwork. The Executive PA has responsibility for much of the organisation and co-ordination of an office. This challenging task calls for tact and diplomacy as well as the ability to communicate. A good PA makes a significant contribution to Executive effectiveness (recent surveys suggest an improvement of at least 33%).

Programme Contents

Defining your Role
Developing a Professional Image
- Characteristics of an Executive PA
- Improving your Credibility
Enhancing Executive Teamwork
- Managing your Boss
- Managing More than one Executive Boss
- Assessing Your Teamwork Qualities
Executive PA Communication Skills
- Barriers to Effective Communication
- Wielding More Influence
- Listening and Questioning Skills
- How to Say "No' Constructively
Time Management and the Executive PA
- Effective v. Efficient
- Prioritising – problems & solutions
- Managing Executive time
- Using Delegation – understanding the blocks and the stages
- Identifying & managing the time robbers
Reducing and Managing Stress
- Causes of stress
- Effects of stress - on ourselves and others
- Increasing your coping resources
- Ways to balance pressure and performance
Action Planning
- Positive steps to self-improvement