Process Mapping and Improvement

Process mapping is the essential starting point for understanding & analysing business processes, forming a sound basis for process improvements. In this workshop, delegates will learn how to map & critically review existing processes, leading to simplification, reduction in error rates, faster response times, and the elimination of non-value adding activities. Significant improvements in performance can be achieved by using simple techniques & a structured approach, but delegates will also be introduced to some more advanced tools for driving further improvement. Consideration is also given to holding & replicating the gains, in order to achieve maximum benefit. This workshop is equally applicable to business, manufacturing & other operational processes, and practical exercises can be based on delegates' own processes where appropriate.

Course Content

Introduction to Process Mapping
•The purpose of process mapping
•Process mapping & continuous improvement
•Process mapping techniques
•Process mapping & improvement procedure

Defining the Process to be Mapped
•Identifying the process & forming a team
•Understanding the current situation
•Scoping the process
•'SIPOC' maps
•Agreeing objectives

Mapping & Measuring the Process
•Drawing the 'As Is' process maps (e.g. process flow charts, 'swimlane' maps, waste walking, process sequence charts, spaghetti diagrams)
•Recording improvement opportunities
•Determining current performance levels

Analysing the Process
•Critical review of process maps
•Common process problems
•Prioritising improvement opportunities
•Establishing root causes (e.g. 5-Why, Fishbone Diagrams)

Improving the Process
•Confirming the improvement action plan
•Developing & selecting potential solutions
•Preparing the 'To Be' process map
•Piloting the proposed solutions
•Confirming costs & benefits

Control – Holding the Gains
•Implementing & monitoring solutions
•Developing ongoing controls
•Reviewing process & team performance
•Identifying opportunities for replication

Additional Improvement Techniques
•Value stream mapping
•Cycle time analysis
•Statistical analysis
•Just-In-Time processing (e.g. flow processing, load balancing, multi-skilling & managing complexity)