Alternatives for Service Desk Manager
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1 Day Time Management & Productivity Skills - CPD Accredited
A practical 1-day Time Management course that helps you take control of your workload, prioritise effectively and eliminate time wasters. L…
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- Extra info: Prices are exclusive of VAT
Outstanding Customer Service Skills
An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimatel…
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- VAT: VAT exempted
- Price completeness: This price is complete, there are no hidden additional costs.
SDI Service Desk Manager (SDM)
Prerequisites:It is strongly recommended that candidates have more than 3 years experience within the Service Desk environment before atten…
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SDI - Service Desk Analyst (SDA)
1st line IT support, Helpdesk/Service Desk and support analysts with at least 9 months experience in an IT service and support environment.…
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SDI – Service Desk Manager (SDM)
Overview Being an effective Service Desk Manager requires a broad range of talents, from people-oriented abilities and an awareness of logi…
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- Extra info: 2015 exc. VAT
SDI Service Desk Analyst (SDA)
Prerequisites:There are no prerequisites for this course.Course Description:Excellent Service Desk support is vital to ensure a company con…
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SDI – Service Desk Analyst (SDA)
Overview Excellent Service Desk support is vital to ensure a company consistently delivers the required IT service levels. The responsibili…
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- Extra info: 1210 exc. VAT
Help desk skills
Delivering Exceptional Service Levels Who Should Attend And Why This practical workshop highlights the need for excellent communication ski…
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ITIL Foundation v3 Course Training
SUMMARY: During the course, delegates will gain knowledge of the internationally recognised best practice terminology, structure, basic con…
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SDI – Service Desk Analyst (SDA) exam only
Overview This is the exam only for the Service Desk Analyst course
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- Extra info: 95
- VAT: VAT exempted
- Price completeness: This price is complete, there are no hidden additional costs.
SDI – Service Desk Manager (SDM) exam only
Overview This is the exam only for the SDI Service Desk Manager course
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- Price completeness: There could be additional costs like study material or lunch costs.
- Extra info: 95
Help Desk Basic Troubleshooting for IBM Lotus Domino 8
Prerequisites:The prerequisite for this course is the IBM elearning course entitled Help Desk Fundamentals for IBM Lotus Domino 8, or equiv…
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ITIL V2 Practitioner Certificate in Service Desk & Incident Management Exam
Course Description:This is the exam for course ITIL(R) V2 Practitioner Certificate in Service Desk & Incident Management.