ITIL® 4 Foundation
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ITIL® 4 Foundation
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Anonymous ITIL® 4 Foundation
"Instructor brought a lot of enthusiasm, experience, and knowledge to the course that may the material easy and enjoyable to learn. ITIL 4.0 can be put to use straight away in my role as IT Networks Project Manager." - 03-09-2019 00:00
"Instructor brought a lot of enthusiasm, experience, and knowledge to the course that may the material easy and enjoyable to learn. ITIL 4.0… read full review - 03-09-2019 00:00
Description
ITIL® (Information Technology Infrastructure Library) is the most widely accepted approach to IT service management best practice.
This is a new two-day course that prepares you for the examination leading to the new ITIL 4 Foundation Certificate In IT Service Management.
What’s the difference between ITIL v3 and ITIL 4? In a nutshell, ITIL v3 describes Service Management around 26 processes and functions that are part of a continuous process of 5 life cycles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. All of the v3 body of knowledge is still very worthwhile and relevant!
ITIL 4 takes you through a more evolved view of a Serv…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
ITIL® (Information Technology Infrastructure Library) is the most widely accepted approach to IT service management best practice.
This is a new two-day course that prepares you for the examination
leading to the new ITIL 4 Foundation Certificate In IT Service
Management.
What’s the difference between ITIL v3 and ITIL 4? In a nutshell,
ITIL v3 describes Service Management around 26 processes and
functions that are part of a continuous process of 5 life cycles:
Service Strategy, Service Design, Service Transition, Service
Operation and Continual Service Improvement. All of the v3 body of
knowledge is still very worthwhile and relevant!
ITIL 4 takes you through a more evolved view of a Service Value
System, which provides a holistic end-to-end picture of what it
really means to contribute to business value, and also integrates
concepts from models such as Lean IT, Agile and DevOps.
ITIL® is a registered trademark of AXELOS Limited.
The course is designed as an introduction to ITIL 4 and enables
you to understand a new way to look at IT Service Management
through a Service Value System.
This Foundation level course is the first course to be introduced
by AXELOS in the new ITIL 4 certification scheme. The Foundation
course is a mandatory requirement for all other levels.
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Anonymous ITIL® 4 Foundation
"Instructor brought a lot of enthusiasm, experience, and knowledge to the course that may the material easy and enjoyable to learn. ITIL 4.0 can be put to use straight away in my role as IT Networks Project Manager." - 03-09-2019 00:00
"Instructor brought a lot of enthusiasm, experience, and knowledge to the course that may the material easy and enjoyable to learn. ITIL 4.0… read full review - 03-09-2019 00:00
starstarstarstarstar
Anonymous ITIL® 4 Foundation
"Upon seeing the amount of training material 1-2 days before the course itself, I was really worried and anxious, because I am a slow reader/learner, and it would take a huge amount of time to process all that. Because of this, I originally scheduled my exam around July.
During the course, thanks to Eddie, it became apparent to me that I do not have to know everything by heart, that I should not overread it. Instead, I should keep it high level, and not get lost in details. This, and the course itself of course, gave me...well, the courage to reschedule my exam to next week (27th of March).
It was also helpful that he took his time to explain certain things to me, that I did not understand due to English not being my native language.
" - 21-03-2019 00:00
"Upon seeing the amount of training material 1-2 days before the course itself, I was really worried and anxious, because I am a slow reader/… read full review - 21-03-2019 00:00
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Anonymous ITIL® 4 Foundation
"Really good course and great instructor - thank you very much Eddie for taking such time and consideration over the material. It really was a great joy to be in your class. Thank you very much. " - 18-03-2019 00:00
"Really good course and great instructor - thank you very much Eddie for taking such time and consideration over the material. It really was … read full review - 18-03-2019 00:00
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Anonymous ITIL® 4 Foundation
"Pink Elephant provided an excellent trainer in Eddie Potts. The course was free-flowing and concise. The content was clear, as were the materials. Lunch was great too! A very positive experience. Well done to Pink Elephant and to Eddie Potts. I look forward to further training with you in the future. " - 15-03-2019 00:00
"Pink Elephant provided an excellent trainer in Eddie Potts. The course was free-flowing and concise. The content was clear, as were the ma… read full review - 15-03-2019 00:00
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.