Problem Solving and Decision Making

Course Description:

Today's competitive business world requires innovative solutions to many of our daily problems. Creative thinking is not a gift, it may be developed, and we all have the capability to invent solutions that are both highly creative and effective.

This course is designed to help participants to generate creative solutions to problems, be discriminating in their choice of options for development and select practical solutions for implementation.

Anyone who needs to demonstrate creativity and utilise varied techniques to solve problems as part of their job role would benefit from attending this course.

Delegates will learn how to:

• Practise using various tools and techniques to define problems
• Identify your own preferred style of problem-solving and decision-making
• Generate creative solutions
• Make effective decisions and recommendations for action
• Consider the benefits of cultivating a creative working environment

This course includes the following modules:

Outline

• Establish personal objectives for the course
• Problem solving approaches
• Barriers to effective problem-solving and decision-making
• The use of problem solving techniques
• Techniques for identifying and defining the problem
• Techniques to consider possible causes for the problem
• Methods of data collection
• Interpreting the data collected
• Techniques to generate a list of viable options
• Force field analysis
• Decision making styles
• Techniques for testing and selecting options
• Implementing the selected options
• Reviewing the outcomes and evaluating results
• Completion of a personal action plan