Effective Performance Management Systems

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Total time

Effective Performance Management Systems

Perpetual Solutions
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Description

Prerequisites:

There are no prerequisites to this course.

Course Description:

This course will give a comprehensive introduction to any delegate requiring an understanding of how to effectively manage and control Performance Management Systems, for best results.

This course includes the following modules:

Introductions & Logistics

Expectations

Factors Affecting Performance

  • Behaviours, The Environment
  • Clarity of Objectives, Knowledge & Skills

From Purpose to Programmes

  • Purpose, Mission, Objectives
  • Goals, Strategy, Programmes

Principles of Performance Measurement

  • Feedback Loops
  • Direct and Proxy Indicators
  • SMART Objectives
  • Inward and Outward Facing Measures

Targets for Measurement & Management

  • Inter…

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Frequently asked questions

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Didn't find what you were looking for? See also: Performance Management, Feedback Skills, Leadership, Management Skills, and Retail (Management).

Prerequisites:

There are no prerequisites to this course.

Course Description:

This course will give a comprehensive introduction to any delegate requiring an understanding of how to effectively manage and control Performance Management Systems, for best results.

This course includes the following modules:

Introductions & Logistics

Expectations

Factors Affecting Performance

  • Behaviours, The Environment
  • Clarity of Objectives, Knowledge & Skills

From Purpose to Programmes

  • Purpose, Mission, Objectives
  • Goals, Strategy, Programmes

Principles of Performance Measurement

  • Feedback Loops
  • Direct and Proxy Indicators
  • SMART Objectives
  • Inward and Outward Facing Measures

Targets for Measurement & Management

  • Internal
  • External

Managing Quality

  • Quality Control, Assurance & Management
  • Continuous Improvement

Managing Operations

  • Efficiency
  • Effectiveness

Managing Employees

  • Values, Behaviours & Competencies
  • Appraisal Systems
  • Communication & Satisfaction

Managing Finance

  • Cost Centres & Profit Centres
  • Cash and Profit
  • Key Performance Ratios

Managing Suppliers

  • The Relationship
  • Quality, Cost & Time
  • Service Level Agreements

Managing Customers

  • The Relationship
  • Satisfaction Measurement

Managing Competitors

  • Best In Class
  • Benchmarking
  • Competitive Analysis

Review of Course Learnings and Close

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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.