Effective Performance Management Systems
Starting dates and places
Description
Prerequisites:
There are no prerequisites to this course.Course Description:
This course will give a comprehensive introduction to any delegate requiring an understanding of how to effectively manage and control Performance Management Systems, for best results.
This course includes the following modules:
Introductions & Logistics
Expectations
Factors Affecting Performance
- Behaviours, The Environment
- Clarity of Objectives, Knowledge & Skills
From Purpose to Programmes
- Purpose, Mission, Objectives
- Goals, Strategy, Programmes
Principles of Performance Measurement
- Feedback Loops
- Direct and Proxy Indicators
- SMART Objectives
- Inward and Outward Facing Measures
Targets for Measurement & Management
- Inter…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
Prerequisites:
There are no prerequisites to this course.Course Description:
This course will give a comprehensive introduction to any delegate requiring an understanding of how to effectively manage and control Performance Management Systems, for best results.
This course includes the following modules:
Introductions & Logistics
Expectations
Factors Affecting Performance
- Behaviours, The Environment
- Clarity of Objectives, Knowledge & Skills
From Purpose to Programmes
- Purpose, Mission, Objectives
- Goals, Strategy, Programmes
Principles of Performance Measurement
- Feedback Loops
- Direct and Proxy Indicators
- SMART Objectives
- Inward and Outward Facing Measures
Targets for Measurement & Management
- Internal
- External
Managing Quality
- Quality Control, Assurance & Management
- Continuous Improvement
Managing Operations
- Efficiency
- Effectiveness
Managing Employees
- Values, Behaviours & Competencies
- Appraisal Systems
- Communication & Satisfaction
Managing Finance
- Cost Centres & Profit Centres
- Cash and Profit
- Key Performance Ratios
Managing Suppliers
- The Relationship
- Quality, Cost & Time
- Service Level Agreements
Managing Customers
- The Relationship
- Satisfaction Measurement
Managing Competitors
- Best In Class
- Benchmarking
- Competitive Analysis
Review of Course Learnings and Close
For online live training advice please visit our Learning Advice Centre on our website. Be sure to follow us on Twitter to receive special course offers, news and updates!
Share your review
Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.