CVPI Cisco Voice Portal Implementation

Course Description:

This course defines the tasks necessary for the Operation, Administration, Management and Provisioning of Unified CVP as it is installed in a Comprehensive ICME environment.

Course Objectives

After completing the course, you will be able to:

- Explain the components, function and call flow of a Unified CVP solution when deployed in either a Standalone or Comprehensive model
- Summarize and complete the steps necessary to configure a functional Unified CVP Comprehensive deployment model with Unified ICME
- Demonstrate use of 6 Unified ICME MicroApps available to support caller interaction with Unified CVP
- Set up and configuration of Unified CVP components to support Automatic Speech Recognition (ASR) and Text To Speech (TTS)
- Configure Unified CVP Comprehensive solution to support subsequent transfer and queuing
- Associate VoiceXML as a technology and the benefits it provides to Unified CVP
- Install and configure the CVP VoiceXML Solution for Unified CVP
- Define and discuss reporting as it relates to a Unified CVP Solution
- Define High Availability (HA) solutions including Diagnostics and Troubleshooting as they relate to a Unified CVP Comprehensive solution with Unified ICME

Who Should Attend

This course will be beneficial for Individuals with telephony or data networking background who are familiar with network infrastructure and IP Communication components upon which CVPI will be implemented.

This course includes the following modules:

Unified CVP Technical Overview

• Unified CVP Overview
• Components, Capabilities and Licensing
• Deployment Models and Call Flow
• Management and Reporting

Unified CVP Comprehensive

• Unified CVP Comprehensive Overview
• Unified CVP Software Installation and Configuration
• IOS Voice Browser Configuration for Unified CVP
• Unified ICME Configuration for Unified CVP

Unified ICME Scripting to Support Unified CVP

• Scripting Overview
• Basic Unified ICME Scripting MicroApps
• Advanced Speech
• Advanced Unified ICME Scripting MicroApps
• Subsequent Transfers and Queuing Calls

Unified CVP VoiceXML Solution

• VoiceXML Overview
• VoiceXML Installation and Configuration

Events Log Files and Reporting

• Unified CVP Reporting
• Events and Unified CVP Reporting

Failover, Diagnostics and Troubleshooting

• Failover and High Availability (HA)
• Troubleshooting