Quality Management: An Introduction(SQA HN Unit DT8Y 34)

Quality Management: An Introduction(SQA HN Unit DT8Y 34)

North East Scotland College
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Description

Quality systems are used in all organisations and this Unit is intended to give you an insight into how quality is integral in meeting customer requirements for all products and services.
You will be introduced to the fundamental principles of Quality Assurance and Quality Control and how these apply to BS EN ISO 9001. You will also learn how these principles are applied in practice when an organisation applies for accreditation to BS EN ISO 9001. The steps taken, timelines and how a quality system is built up will enable you to discover how an organisation creates a quality system and how it develops into the kind of culture that is necessary in modern industry.
Once you are familiar with t…

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Didn't find what you were looking for? See also: Quality Management, Leadership, Governance, Retail (Management), and Project Management.

Quality systems are used in all organisations and this Unit is intended to give you an insight into how quality is integral in meeting customer requirements for all products and services.
You will be introduced to the fundamental principles of Quality Assurance and Quality Control and how these apply to BS EN ISO 9001. You will also learn how these principles are applied in practice when an organisation applies for accreditation to BS EN ISO 9001. The steps taken, timelines and how a quality system is built up will enable you to discover how an organisation creates a quality system and how it develops into the kind of culture that is necessary in modern industry.
Once you are familiar with the fundamentals of quality, you will learn different methods of controlling a process and how to gather information and data to help you with this. You will learn several methods of gathering data and how best to interpret that data and also how the different methods are applicable to different situations and organisations. As you progress you will be introduced to Statistical Process Control and its uses in processes.
Finally you will learn about quality costs, how to interpret and evaluate them, how to categorise them and show them in a way which is easily understood.

By the end of this Unit you should possess the knowledge and understanding to enable you to:

  • explain quality system elements and principles
  • explain the operation and application of BS EN ISO 9001 and how an organisation
  • gets accredited to the standard
  • understand different ways of getting and interpreting data to control a process
  • understand the way in which SPC is used to control a process
  • describe, interpret and evaluate quality costs

Credit points and level: 1 HN credit at SCQF level 7: (8 SCQF credit points at SCQF level 7).

This is a self study course which means you can study at home, workplace or wherever you choose at times that are convenient for you. You do not have any classes to attend.

The materials for this course are provided as web-pages for you to work through online. As you progress through the course materials you will find written explanations of each feature, followed by practical exercises.

You will be supported throughout the course by a specialist Distance Learning Tutor. Your tutor will contact you (via your College email account) within 7-10 working days of receiving your welcome letter and materials. As you progress they will continue to make regular contact to offer support and guidance, usually by e-mail but sometimes by phone, to ensure you are making good progress and to support your learning throughout. Please note that you must be able to study independently through the course materials.

HOW WILL I BE ASSESSED?

Outcomes 1 and 3 are assessed by a single assessment paper taken at a single assessment event. The assessment should be conducted under controlled, supervised conditions. The assessment is based on an explanation of Quality Control and Quality Assurance principles and the application of Total Quality Management principles in the workplace.
Outcome 2 is assessed by an assignment based on a Case Study of a new company setting up quality systems and applying for and achieving ISO 9001.
Outcome 4 is assessed by a Case Study conducted under controlled, supervised conditions. Candidate evidence should take the form of graphs and charts and the production of a written report evaluating the cost trends shown in the graphs/charts.

ENTRY REQUIREMENTS

It would be an beneficial if the candidate had experience of industrial organisations and/or quality assurance systems.

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