Essentials for Managers

Designed for First Line Managers with no formal management training or those who are new to a management role in mind. We will explore in great detail the role and responsibilities of the manager. This programme will help delegates making their first steps into management realise the key principles of managing people and resources and how to get the best from their team and themselves.

Course Overview:

• The role and function of the manager
• Characteristics of an effective manager
• Mastering the Art of 'letting go'
• Leadership & motivation skills
• Channelling expectations
• Your influence on pace of work
• Dealing with performance ~ both good and poor
• Taking corrective action
• Communication skills and communication
• Managing meetings & planning
• Objective setting
• Managing conflict & difficult situations

Course Duration: 3 Days (2 days plus 1 day follow-up)