ServiceNow Human Resources (HR) Implementation [SNHRI]

Total time
Location
At location
Starting date and place

ServiceNow Human Resources (HR) Implementation [SNHRI]

Global Knowledge Network Training Ltd.
Logo Global Knowledge Network Training Ltd.
Provider rating: starstarstarstarstar_border 7.5 Global Knowledge Network Training Ltd. has an average rating of 7.5 (out of 2 reviews)

Need more information? Get more details on the site of the provider.

Starting dates and places

placeVirtual Training Centre
4 Apr 2024 until 5 Apr 2024
placeVirtual Training Centre
23 Apr 2024 until 24 Apr 2024
placeVirtual Training Centre
16 May 2024 until 17 May 2024
placeVirtual Training Centre
28 May 2024 until 29 May 2024
placeVirtual Training Centre
13 Jun 2024 until 14 Jun 2024
placeVirtual Training Centre
24 Jun 2024 until 25 Jun 2024

Description

OVERVIEW

Gain in-depth knowledge on configuring the ServiceNow HRSD application.

During this two-day interactive training course, attendees will gain in-depth knowledgeand practice in  configuring the ServiceNow HRSD application. You will access the ServiceNow platform in your own student instance, which is a “sandbox” loaded with demo and test data. Participants will perform the duties of a technical consultant implementing the HRSD solution for a fictitious company.

Lab exercises throughout the course allow you to work through real world, relevant scenarios to complete your duties. The class features lecture and group discussions, as well as extensive hands-on practice and reinforcement de…

Read the complete description

Frequently asked questions

There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.

OVERVIEW

Gain in-depth knowledge on configuring the ServiceNow HRSD application.

During this two-day interactive training course, attendees will gain in-depth knowledgeand practice in  configuring the ServiceNow HRSD application. You will access the ServiceNow platform in your own student instance, which is a “sandbox” loaded with demo and test data. Participants will perform the duties of a technical consultant implementing the HRSD solution for a fictitious company.

Lab exercises throughout the course allow you to work through real world, relevant scenarios to complete your duties. The class features lecture and group discussions, as well as extensive hands-on practice and reinforcement delivered in a variety of labs.

OBJECTIVES

After you complete this course you will be able to:

  • Discuss the ServiceNow HRSD solution and its capabilities
  • Explore implementation and configuration methodologies for HRSD
  • Gain practical knowledge of the architecture of the HRSD solution
  • Configure HR properties, criteria, PDF document templates, and managed documents
  • Update and manage the HR Service Portal and Chat queue
  • Explore skills and auto-assignment rules
  • Configure a Lifecycle Event as part of enterprise onboarding and transitions
  • Configure Now Mobile
  • Learn about the security options that determine access to HR tables and secure the HRSD application

AUDIENCE

Consultants who need to implement the ServiceNow Human Resources Service Delivery application.

CERTIFICATION

Certified Implementation Specialist- HR  (CIS-HR)

CONTENT

Module 1

  • Provides an overview of the HR Service Delivery (HRSD) suite of applications and how they are integrated in the ServiceNow platform. It also details key features of the current release.

Module 2

  • Explores the implementation methodology that is recommended for an HR implementation.
  • ServiceNow provides implementation partners with access to checklists, project plans, and other collateral that may be used as part of the implementation project.

Module 3

  • Students learn the table structure and schema mapping of the HRSD solution.
  • Participants will explore HR Guided Setup, PDF Document Templates, and Routing and Assignment Rules.
  • Participants create and parse a PDF Document template and add a link to the HR Case form which navigates to a third-party website.

Module 4

  • Explores the Lifecycle Events application.
  • Participants learn how to configure a Lifecycle Event, then they build and test a Lifecycle Event in their practice instance.

Module 5

  • Details the Employee Service Center, Knowledge, and Now Mobile.
  • Participants rebrand the Employee Service Center, expand the search configuration for Knowledge on an HR Case, and configure Now Mobile. They may also choose to configure Connect Chat.

Module 6

  • Participants learn about the security options available in ServiceNow.
  • Data Governance methods like client-side masking, encryption, ACL security, and Delegated Development are explored at length.
  • Participants use the COE ACL Configuration module to restrict access to a COE, create a business rule to restrict access to a highly secure field on a form, and work with Restricted Caller Access records.

The course concludes with the opportunity for participants to work through the HR Implementation Simulator in the classroom. This allows students to ask the instructor questions as they work or to explore other concepts in more detail.

There are no reviews yet.

    Share your review

    Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.

    There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.