ServiceNow Discovery Fundamentals [SNDF]

OVERVIEW

Lay the groundwork for mature infrastructure operations management.

ServiceNow Discovery lays the groundwork for mature infrastructure operations management. Using probes, sensors, and discovery patterns, this ITOM application captures IP-enabled configuration items (CIs), and maps their relationships and dependencies, in your ServiceNow CMDB.

OBJECTIVES

After you complete this course you will be able to:

• Understand the big picture of the ServiceNow Discovery solution
• Configure MID Servers
• Work with Credentials
• Configure Discovery to find Linux and Windows Servers, Network Devices, Applications
• Extend Discovery with custom Horizontal Discovery Patterns and Application Discovery Patterns
• Learn common troubleshooting techniques

AUDIENCE

ServiceNow Implementer, ServiceNow System Administrator

CERTIFICATION

At the end of the course, students will receive a voucher that enables them, if desired, to take the exam to become a ServiceNow® Certified Implementation Specialist in Discovery.

CONTENT

Overview

• Lab 1.1: Discovery and CMDB Tour

MID Server

• Lab 2.1: MID Server Installation Validation

Running Discovery

• Lab 3.1: Running Discovery

Credentials and Behaviors

• Lab 4.1: Windows Discovery
• Lab 4.2: Linux Discovery
• Lab 4.3: Behaviors
• Lab 4.4: Router Discovery

Phases, Probes, and Classifications

• Lab 5.1: Ports Probes and IP Services
• Lab 5.2: Classifications and Trigger Probes
• Lab 5.3: CI Identification Troubleshooting

Application Mapping

• Lab 6.1: Process Classification
• Lab 6.2: Process Classification and Identification
• Lab 6.3: Application to Application Mapping

Asset, CI, and File-based Discovery

• Lab 7.1: Asset and CI Relationships

Horizontal Discovery Patterns

• Lab 8.1: Extend Windows OS – Servers Pattern
• Lab 8.2: Extend Linux Server Pattern
• Lab 8.3: New SNMP Classifier and Discovery Pattern
• Lab 8.4: Remaining Firewall Requirements

Application Discovery Patterns

• Lab 9.1: Application Discovery Pattern
• Lab 9.2: More Mongoose Requirements
• Lab 9.3: Troubleshooting the Pattern

Configuration Management

• Lab 10.1: CMDB Health Properties
• Lab 10.2: CMDB Health Dashboard
• Lab 10.3: Hardware Configuration Management
• Lab 10.4: Application Configuration Management