ServiceNow Discovery Fundamentals [SNDF]

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Starting dates and places

placeVirtual - UK Time Zone
21 Jun 2021 until 23 Jun 2021
placeVirtual - Western European Time Zone
13 Jul 2021 until 15 Jul 2021
placeVirtual - UK Time Zone
11 Aug 2021 until 13 Aug 2021
placeVirtual - UK Time Zone
6 Sep 2021 until 8 Sep 2021
placeVirtual - Western European Time Zone
29 Sep 2021 until 1 Oct 2021

Description

OVERVIEW

Lay the groundwork for mature infrastructure operations management.

ServiceNow Discovery lays the groundwork for mature infrastructure operations management. Using probes, sensors, and discovery patterns, this ITOM application captures IP-enabled configuration items (CIs), and maps their relationships and dependencies, in your ServiceNow CMDB.

OBJECTIVES

After you complete this course you will be able to:

  • Understand the big picture of the ServiceNow Discovery solution
  • Configure MID Servers
  • Work with Credentials
  • Configure Discovery to find Linux and Windows Servers, Network Devices, Applications
  • Extend Discovery with custom Horizontal Discovery Patterns and Application Discovery Pat…

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Frequently asked questions

There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.

OVERVIEW

Lay the groundwork for mature infrastructure operations management.

ServiceNow Discovery lays the groundwork for mature infrastructure operations management. Using probes, sensors, and discovery patterns, this ITOM application captures IP-enabled configuration items (CIs), and maps their relationships and dependencies, in your ServiceNow CMDB.

OBJECTIVES

After you complete this course you will be able to:

  • Understand the big picture of the ServiceNow Discovery solution
  • Configure MID Servers
  • Work with Credentials
  • Configure Discovery to find Linux and Windows Servers, Network Devices, Applications
  • Extend Discovery with custom Horizontal Discovery Patterns and Application Discovery Patterns
  • Learn common troubleshooting techniques

AUDIENCE

ServiceNow Implementer, ServiceNow System Administrator

CERTIFICATION

At the end of the course, students will receive a voucher that enables them, if desired, to take the exam to become a ServiceNow® Certified Implementation Specialist in Discovery.

CONTENT

Overview

  • Lab 1.1: Discovery and CMDB Tour

MID Server

  • Lab 2.1: MID Server Installation Validation

Running Discovery

  • Lab 3.1: Running Discovery

Credentials and Behaviors

  • Lab 4.1: Windows Discovery
  • Lab 4.2: Linux Discovery
  • Lab 4.3: Behaviors
  • Lab 4.4: Router Discovery

Phases, Probes, and Classifications

  • Lab 5.1: Ports Probes and IP Services
  • Lab 5.2: Classifications and Trigger Probes
  • Lab 5.3: CI Identification Troubleshooting

Application Mapping

  • Lab 6.1: Process Classification
  • Lab 6.2: Process Classification and Identification
  • Lab 6.3: Application to Application Mapping

Asset, CI, and File-based Discovery

  • Lab 7.1: Asset and CI Relationships

Horizontal Discovery Patterns

  • Lab 8.1: Extend Windows OS – Servers Pattern
  • Lab 8.2: Extend Linux Server Pattern
  • Lab 8.3: New SNMP Classifier and Discovery Pattern
  • Lab 8.4: Remaining Firewall Requirements

Application Discovery Patterns

  • Lab 9.1: Application Discovery Pattern
  • Lab 9.2: More Mongoose Requirements
  • Lab 9.3: Troubleshooting the Pattern

Configuration Management

  • Lab 10.1: CMDB Health Properties
  • Lab 10.2: CMDB Health Dashboard
  • Lab 10.3: Hardware Configuration Management
  • Lab 10.4: Application Configuration Management
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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.