SAP Commerce Cloud Business User [C4H320]

OVERVIEW

In this course, participants will learn about SAP Commerce features, concepts, and user interfaces from a functional perspective to get an all-round view of the software. This course contains demonstrations by trainers as well as hands-on exercises for course participants. The course is valid for both the on-premise and cloud version of SAP Commerce.

OBJECTIVES

Describe and identify SAP Commerce Cloud features and user interfaces from a functional perspective.

AUDIENCE

Business stakeholders Project managers Functional consultants / Business analysts Key users / end users / QA managers / Testers

CONTENT

• Introduction
• Overview
• • Major Modules and Accelerators
  • Business and Administration Tools
• Product Content Management
• • Catalogs and Products
  • Media Management
  • Exercise: PCM
• Web Content Management
• • CMS Overview
  • Hands on exercise: SmartEdit
  • Personalization
  • Exercise: Personalization
  • Spartacus
• Commerce
• • Search
  • Exercise: Search
  • Pricing
  • Cart Features and Checkout Types
  • Promotions and Coupons
  • Exercise: Promotions & Coupons
• Orders
• • Payment
  • Basic OM Related Features
  • Order Management Services Module
• Customer Support
• • Customer Management
  • Customer Cart
  • Order Cancellations and Returns
  • Customer Service Module
  • Exercise: Customer Support
• B2B Commerce
• • Account Management
  • Organization Management
  • Catalog, Pricing & Stock
  • Ordering & Checkout
  • PunchOut Support
  • Exercise: B2B Commerce
• Integration
• • General Integration Tools
  • SAP Integrations
• Essential Foundation
• • Architecture
  • Security
  • Automation (Cronjobs)
  • Validation Framework
  • ImpEx
  • Workflows & Collaboration
  • Exercise: Workflow
• Good to Know
• • Licensing and Versioning
  • Deployment & Maintenance
  • CX Works
  • Webography
  • SAP Commerce Cloud
  • SAP Upscale
  • Industry-Specific Accelerators
  • Container Support
  • GDPR
• Additional Reading: Business Analyst