A4Q Business Service Architecture with Online Exam [ASS_BSAR]

OVERVIEW

This course explores the service ecosystem, looking at service architecture in the context of enterprise, business and solution architecture. Topics covered include value stream modelling and analysis; capability requirements and modelling; the T shape professional concept; service agility and double loop learning. 

OBJECTIVES

Explore the service ecosystem and grow your understanding of the key elements of a service architecture with our Business Service Architecture course.

AUDIENCE

The Business Service Architecture course is for anyone interested in service architecture, in particular: Business Service Designers (including Business Designers and Service Designers) Business Analysts, Business Architects, Solution Architects, Business Engineers, User Researchers, Product Managers.

CERTIFICATION

There will be later this year. More information to be provided soon.

NEXT STEP

The Business Service Architecture course forms one part of AssistKD’s Service Design training programme which includes courses on CX Analysis, Business Service Design and Design Thinking. It is one of the elective modules for the new internationally recognised A4Q Service Designer qualification.

CONTENT

Business Service Architecture

Course content

Service Architecture in the context of Enterprise, Business and Solution Architecture

The relevance of architectural principles

The elements and artefacts of a Service Architecture

Key service actors/stakeholders within the service ecosystem, and their concerns

Value stream modelling and analysis

Capabilities, capability requirements and capability modelling

How capabilities are leveraged to offer services

Capability and value stream integration

The T-shape professional concept

Service information concepts

Service economics

Service measures and controls

Service agility and double loop learning