Effective Performance Management

Those who want to have more control over their working days. Whether you are a manager, or in a support role, we all like to feel we have achieved key goals at the end of each day. This event will give practical tips to manage your working day - and achieve the goals you must meet to ensure success. By the end of the training delegates will:
• Effectively plan and confidently prioritise your workload to ensure your own and your manager's objectives are achieved
• Eliminate or reduce time wastage to enhance your own performance
• Deal effectively with paperwork, telephone and interruptions
• Identify and remove unnecessary time-stealers
• Plan to meet key deadlines which determine the success of you and your manager
• Identify the difference between proactive and reactive working
• Understand how the way you approach work will impact on your ability to manage your working day

Introduction

• What is our programme?
• What would I like to achieve today?

Time management

• What is it?
• Different approaches to it.
• Self analysis - how we spend time at work.

Proactive v reactive working

• The difference between reactive and proactive working.
• Why urgent tasks are not always important tasks.
• Identifying when and why we are reactive.
• How to be more proactive.

Paperwork, telephone and interruptions

• Tips and techniques to deal with these in a time-effective way - whilst maintaining and fostering effective working relationships.

Setting objectives and measuring results

• Setting goals and targets
• How to set SMART objectives

Performance

• Defining Expectations
• Observing Performance
• Measuring output

Delegation

• Why we don't.
• Why we should.
• How we should - tips to give us confidence and a method.

Conclusion and recap of key learning points