ITIL Specialist - Supplier Management

Those working or preparing to work in a Supplier Management role and/or within a Supplier Management process whether at a technical, operational, supervisory or managerial level.

In particular:

• Individuals who knowledge of best practice used in Supplier Management and how it may be used to enhance the quality of ITSM
• IT professionals who are working within an organisation which has adopted some of these practices and are required to deliver or improve Supplier Management within an ongoing Service Improvement Programme (SIP).

This course may also be of interest to Project Managers, Business Managers and Business Process Owners.

The purpose of the Specialist qualification in Supplier Management is to certify that the candidate has gained the knowledge of relevant industry best practices and is capable of applying them in a working environment.

Holders of the ISEB Specialist Certificate in Supplier Management will be able to demonstrate their competence in, and their ability to:

• Explain the goal and objectives of Supplier Management
• Understand and explain the processes, roles and functions, especially those related to Supplier Management
• Use different approaches to, and application of, standards, industry best practice frameworks and guidelines, relevant to Supplier Management
• Develop and improve the customer and business focus of Supplier Management
• Understand the different supplier categories and use and apply the Supplier
• Management process to manage interfaces between the business and the supplier(s) in conjunction with all other areas of IT
• Define Supplier Management requirements and understand, select, develop and implement the most appropriate Supplier Management solutions, technology and environment
• Manage suppliers through all stages of the supplier lifecycle, from identification of requirement, through to exit strategy
• Identify and agree deliverables from suppliers in conjunction with the relevant stakeholders
• Be aware of selection and negotiation techniques employed in Supplier Management with regards to invitation to tender (ITT) and contract approval
• Identify and manage resources required in the management of suppliers, ensuring these are aligned with set priorities
• Be aware of the support tools and techniques available for the implementation and support of Supplier Management and where possible identify and instigate improvements
• Practically manage suppliers to ensure objectives are met, contracts are managed, performance is monitored and measured, interfaces and processes are effective, and exit strategies are compiled and implemented. This to be done in conjunction with other areas of IT and the business.
• Produce Supplier Management reports for dissemination and interpret and use these to manage suppliers and their performance
• Understand the interdependencies between Supplier Management and other IT areas and processes
• Assist with the planning and implementation of Supplier Management