Citrix XenApp - Providing Help Desk Support

This course is intended for XenApp help desk professionals

Delegates will learn how to

* Describe the Citrix troubleshooting methodology
* Identify the features, components, services and communications of Citrix XenApp 5.0
* Describe the different management consoles
* Describe Citrix administrator account privileges
* Describe the components of the various published resource types, including streaming
* Understand the core architecture and communications used by the Citrix XenApp Plugin for Hosted Apps
* Understand the XenApp logon process and possible delays
* Recognize how Active Directory policies can affect a XenApp implementation
* Recognize how XenApp policies are processed
* Identify policy rules and filters
* View policy configurations
* Use the policy search engine
* Understand how ICA session printing is routed
* Identify services and settings that affect printing
* Understand the Web Interface and Secure Gateway communication processes
* Manage sessions
* Shadow users
* Troubleshoot application issues, including seamless applications
* Troubleshoot sessions and session connectivity issues
* Troubleshoot streamed applications and sessions, including offline access to streamed applications
* Troubleshoot policy issues
* Troubleshoot common printing issues
* Troubleshoot client to Web Interface communication issues
* Troubleshoot Web Interface authentication issues
* Troubleshoot Web Interface enumeration issues
* Troubleshoot Secure Gateway

This course introduces help desk professionals to XenApp and prepares them to troubleshoot common issues.

Students will learn to identify whether more complex issues are related to the XenApp product, the network or directory services. By knowing the general problem area, help desk professionals can transfer cases to the appropriate person, such as a XenApp administrator or a network administrator.

Interactive instructor-led discussion and hands-on labs and exercises guide learners through help desk tasks and prepare them to troubleshoot common issues encountered in a XenApp environment.