Administering Cisco Unified Communications Manager

The course is suitable for:

• Network Administrators
• System Administrators
• Entry-level Network Engineers

Delegates will learn how to:

• Select, connect, and configure the various Cisco IP telephony devices.
• Configure Cisco Unified Communications Manager to add users and phones to the Cisco Unified CM database using manual configuration, auto registration, or the Bulk Administration Tool.
• Configure Cisco Unified Communications Manager to enable features and services to include conferencing, music on hold, speed dials, Call Park, Call Pickup, Cisco Call Back, Barge, Privacy and Cisco IP Phone Services.
• Describe the minimum hardware requirements necessary for a particular unified communications component system.
• List the minimal set of features of integration between a telephone switch and a Cisco Unity voice mail.
• Correctly identify the standard features of a Cisco Unity system.
• Correctly identify the standard features of a Personal Assistant system.
• Efficiently manage the account over the telephone and using the desktop tools, ViewMail for Outlook, and Active Assistant.
• Efficiently manage the account using both the telephone and the desktop tools provided.
• Organize them in the correct order according to best practices.
• Correctly choose whether to make them an Internet subscriber or a Unity subscriber.
• Create and use Internet Subscribers

Administering Cisco Unified Communications Manager (ACUCM) teaches administrators how to perform the most frequently requested administrative tasks for Cisco Unified Communications Manager, and IP phone installations. The course will provide the skills and knowledge necessary to handle the addition of users, changing of user preferences, basic phone installation, and all the day-to-day management needs that are associated with IP telephony system. The course lecture is based on Cisco Unified Communications Manager 8.0.

- Introduction to IP Telephony

- Defining the CUCM Basic Configuration

- Preparing for Phone Registration

- Configuring a Basic Route Plan

- Discovering Route Filters and Digit Manipulation

- Exploring Class of Control

- Explaining CAC and SRST

- Understanding Media Resources

- Describing Cisco Unified Communications Manager Features

- Exploring Moves, Adds, Changes, and Administration