Back Office Management

Back Office Management

Euromoney Training
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Description

The Euromoney Training course will provide you with a simple, but very effective, systematic control and management programme, which will greatly enhance your back office operations. By using a preemptive control strategy you will be able to prevent problems occurring and create the environment to develop a highly skilled, flexible and well motivated work force which provides full cover for all areas of your operation. It will show you how to make your operations fail-safe and cost effective, with a high quality performance of which you will be proud. How will this course assist you A 4-day training programme for operations managers and staff, where you will: Learn how to use a responsible m…

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The Euromoney Training course will provide you with a simple, but very effective, systematic control and management programme, which will greatly enhance your back office operations. By using a preemptive control strategy you will be able to prevent problems occurring and create the environment to develop a highly skilled, flexible and well motivated work force which provides full cover for all areas of your operation. It will show you how to make your operations fail-safe and cost effective, with a high quality performance of which you will be proud. How will this course assist you A 4-day training programme for operations managers and staff, where you will: Learn how to use a responsible management philosophy and practice which will create the environment for unequalled success Gain the knowledge to make your back office a key revenue earner by enhancing cash management and controlling non-earning assets Develop those essential management skills which will enable you to motivate your staff to superior performance Build a complete systematic control and management programme suitable for all environments Build the correct structure for effective front, middle and back office operations optimising the use of STP and achieving settlement efficiency Create a pre-emptive control strategy and reduce risks, costs and errors Develop a generic, evolutionary approach for the processing of all products Improve the efficiency of your control, processing, settlement and reporting activities Who should attend? Senior and Middle Management Operations Managers Middle Office and Risk Managers Financial and Product Control Staff Treasury Managers Auditors and Internal Control Officers IT and EDP Operatives Regulators Compliance Staff Accountants and Consultants Graduate and Management Trainees
Day 1 Pre-emptive control, improved quality performance and productivity Quality defined The cost of quality The quality-productivity link Pre-emptive quality controls Effective quality control process The optimum control point Key risk controls Cause & effect analysis Dealing with cause / avoiding effect Problem escalation Generic cause factors / conformity of products Case study: DVD ‘Analysing Major Banking Collapse’ followed by group discussion for its relevance to back office operations and senior management Organisation and reporting lines Separation of function: front and back office, risk control and audit In line with industry standard and best practice Case study: prioritising actions to ensure optimum positive effect Analysing & solving problems The hierarchy of problem solving Empowering the people Controlling the people Procedures Production, use and maintenance Control diaries / control points Allocation and acceptance of responsibility The value of a simple skills training matrix Project management Management by objectives Use of project briefs Monitoring & reporting Day 2 The back office as a revenue earner Funding & cash management Errors, fines & losses Margin controls / cost reductions Case study: non-earning assets control /margin controls Processing Generic processing approach Process management Systematic process control Control of derivative products Straight through processing An introduction to the benefits in terms of quality, efficiency, productivity costs and the impact for backand middle offices Staff Management Effective delegation Setting objectives Acceptance of responsibility Motivation & stress control Team building / the use of peer group pressure Training, job rotation & staff development The use of positive reporting Controlling stress Effective appraisal: the performance / rewards link Case study: staff appraisal Setting objectives, monitoring performance and rewarding results fairly between staff. The case study covers comparatios, ranking, salary and bonus allocations Day 3 Introduction to: BIS / Basel Accord as it relates to operational risk Analysis / impact to all back office areas Key points in new Basel II capital accord Discussion on the implications for risk and control managers How to build an operational risk scoring process Review of the major types of operational risks Measurement framework / scoring approaches Workshop on KRI’s / KPI’s New products review New products steering committee Evaluating & controlling risk Pre-empting problems Group discussion: controlling the rogue trader. Control potential rogue traders by using a matrix of simple control mechanisms Case study: evaluating a new derivatives product. Identifying the risks inherent in a proposed new product and engineering its processing into existing work practices and procedures Business continuity planning Review and group discussion on the Basel committee on banking supervision for the high level principles for business continuity Crisis management & new product evaluation How to deal with crisis How to regain control Risk limitation Case study: controls in the money market, FX and derivatives environment This case study involves the development of a control process which can cover all potential products, using one generic action plan Management Information Status reports Comparative analysis The use of visual reports Structure of reports / the control pyramid Day 4 Case Study – Allied Irish Bank The case study will highlight how a lack of proper controls, knowledge and infrastructure can have devastating consequences. It will also show how this could have been identified and easily prevented. The use of limits as a control mechanism Guidance vs.mandatory Position controls, volume, credit Delivery / settlement limits Optional case study: solving complex problems (the satellite link) Using the skills developed on the course, delegates will be introduced to a seemingly complex, real life problem. They will use a systematic problem analysis process to identify cause elements and provide a structure for ultimate resolution and improved standards. The role of the middle office The middle office as a part of overall risk control structure Reporting lines / responsibilities How to control your middle office The central control file Expense control and the role of the middle office Case study: 'The biggest fraud case in banking history' Group discussion ‘The biggest fraud case in banking history’ Société Générale in Paris. Despite millions of US $ spent on highly developed IT and risk management systems, one person was allowed to go undetected for years building up positions of $50 billion and fantastic losses of some US$10 billion! This is an example of another failure in a long line of banking failures / crisis in which the only difference is the size of the actual loss. This session will clearly demonstrate how the middle office /back office and other departments with responsibilities forrisk could have easily prevented this fraud. Auditors How to optimise the use of auditors as part of the control process Modern on-going and pro active auditing that pre-empts problem generation Changing approach to auditing, risk based auditing. Course summary and close
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