Alternatives for Profit Stream Design CPS-D (EN)
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Knowing Your Customer To Maximise Business Opportunities
The necessity to know and understand your customer is essential for every business to enable it to succeed and grow. This interactive cours…
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Advanced Customer Service for the Public Sector
An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your t…
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Advanced Customer Service for the Tourism, Leisure and Hospitality Industry
An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your t…
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Outstanding Customer Service Skills
An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimatel…
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Customer Care
This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often t…
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Customer Excellence for Finance Staff
This course will enable participants to understand who their customers are and what they require us to do in order to improve and deliver c…
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Excellent Customer Care - Incoming Calls
This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional…
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ITIL 4 Specialist: Drive Stakeholder Value DSV
ITIL 4 Specialist: Drive Stakeholder Value DSV The ITIL 4 Specialist Drive Stakeholder Value DSV training is intended for candidates who wa…
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How to say 'No' and retain Customer Satisfaction
Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. …
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ONLINE Academy Behavioural Design Fundamentals Self-Paced
Whether you’re driving change, improving a product, or building customer relationships, success hinges on influencing behaviour. But what i…
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Digital Product Management & Strategy Certificate
Develop an innovative product strategy that delivers strategic business value. Translate market trends and customer needs into data-driven …
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- Extra info: Prijs is vrijgesteld van BTW
Customer Service Excellence using NLP
What is good customer service? Appreciating the answer to this question essential to your business. Customer Service Excellence using NLP w…
Lean Value Stream Mapping
Overview Lean thinking has become a widely adopted improvement approach that can greatly simplify processes and improve performance. At the…
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- Extra info: 955 exc. VAT
Using Customer Value to Integrate Sales and Marketing
Marketing and sales activity often seem disconnected and misaligned, with marketing accused of lacking understanding of the customer’s real…
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Customer Service Level 3 Advanced Apprenticeship
This programme further develops your understanding of customer service expectations. You learn how the customer service process can be deve…
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