PMD Admin new

Aims:

This course is a follow on from PMD Lite and the PMD Mapping and Analysis modules, but can stand alone if required. It aims to enable those attending the course to quantify should-take times, for work carried out within administrative areas, in a more detailed and analytical fashion. The application of these detailed times will provide an independent baseline or benchmark for the comparison and quantification of all administrative processes within the work area. Process times can then accurately be quantified using PMD within the M4 Management programme or any other suitable MI package. Successful completion of the course will enable delegates to apply all process management administrative data within their own environment.

Target audience:

This training provides the skills required by those people engaged in the quantification of process improvements or management initiatives within an administrative area.

Course content:

• Should-take times vs does-take times
• Benefits and uses of should-take times
• Verifying should-take times
• Introduction to PMD admin
• Applying PMD admin
• An introduction to the M4 management suite