BlackBerry Enterprise Server Software version v5.0.3 – Comprehensive
Starting dates and places
This product does not have fixed starting dates and/or places.
Description
Overview
Through activities and lecture, participants will gain experience extracting and organizing information from BlackBerry® Enterprise Server log files and learn how to identify issues with the BlackBerry Enterprise Server. Participants will track data flow through various BlackBerry Enterprise Server component log files and troubleshoot messaging, activation, and BlackBerry Administration Service issues..
This course is designed for BlackBerry Enterprise Server administrators that want advanced instruction on how to troubleshoot BlackBerry Enterprise Server issues using BlackBerry Enterprise Server log files.
Prerequisites
At least one of the following:
- BES 5.0.x Essential
- BES 5.0.…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
Overview
Through activities and lecture, participants will gain
experience extracting and organizing information from BlackBerry®
Enterprise Server log files and learn how to identify issues with
the BlackBerry Enterprise Server. Participants will track data flow
through various BlackBerry Enterprise Server component log files
and troubleshoot messaging, activation, and BlackBerry
Administration Service issues..
This course is designed for BlackBerry Enterprise Server
administrators that want advanced instruction on how to
troubleshoot BlackBerry Enterprise Server issues using BlackBerry
Enterprise Server log files.
Prerequisites
At least one of the following:
- BES 5.0.x Essential
- BES 5.0.x Comprehensive
- BlackBerry Certified System Administrator
Delegates will learn how to
Reviewing BlackBerry Enterprise Server Architecture
• Summarize the functions of the BlackBerry® Enterprise Server
components
• Describe BlackBerry Enterprise Server data flow
• List BlackBerry Enterprise Server troubleshooting zones
• Summarize common points of failure in each troubleshooting
zone
Introducing BlackBerry Enterprise Server Log Files
• Locate BlackBerry® Enterprise Server log files
• Describe how to extract meaningful information from log files
Troubleshooting SRP Connectivity Issues
• Identify that the BlackBerry® Router and BlackBerry Dispatcher
are running
• Describe how to check the status of an SRP ID
• Describe how to look up the status of an SRP ID
Assessing the Health of a BlackBerry Enterprise Server
Component
• Demonstrate how to check the health of a BlackBerry® Enterprise
Server component using the BlackBerry Controller log file
Troubleshooting Messaging Issues
• Summarize the functions of the BlackBerry® Messaging Agent
• Explain the rule that determines how many times a BlackBerry
Messaging Agent can restart in 24 hours
• Explain how the BlackBerry® Enterprise Server creates BlackBerry
Messaging Agent instances
• Explain the significance of the RefID in BlackBerry Enterprise
Server log files and describe how to find it
• Differentiate between a notification and a rescan in the
BlackBerry Enterprise Server log files
• Determine the amount of time it took the BlackBerry Messaging
Agent to queue a message for delivery to a BlackBerry device
• Track an email message in the BlackBerry Enterprise Server log
files
• Differentiate between a crash, a hung thread, and a busy working
thread
• Locate a crash, a hung thread, and a working thread in the
BlackBerry Enterprise Server log files
• Discuss the value of memory dumps for troubleshooting
• List tools that capture memory dumps
Troubleshooting Synchronization Issues
• List the BlackBerry® Enterprise Server log files to check for
synchronization issues
• Locate synchronization information stored on a BlackBerry
device
• Locate useful log entries in the BlackBerry Synchronization
Service log files
Troubleshooting Issues with IT Policies
• Locate useful log entries in the BlackBerry® Policy Service log
file
• Track message flow using BlackBerry® Enterprise Server log files
when pushing an IT policy
Troubleshooting Issues with the BlackBerry Administration
Service
• Differentiate between the BlackBerry® Administration Service
Application Server and the BlackBerry Administration Service Native
Code Container log files
• Discuss the role of the BlackBerry® Administration Service
singleton
• Locate the BlackBerry Administration Service singleton
• Locate login information in the BlackBerry Enterprise Server log
files
Introducing the BlackBerry Enterprise Server Resource Kit
• Explain the purpose of the BlackBerry® Enterprise Server Resource
Kit
• List the installation steps for the BlackBerry Enterprise Server
Resource Kit
• Describe the BlackBerry Enterprise Server User Administration
Tool
• Describe the BlackBerry Analysis, Monitoring, and Troubleshooting
Tools
Course Outline.
• Reviewing BlackBerry Enterprise Server architecture
• Introducing BlackBerry Enterprise Server log files
• Troubleshooting SRP connectivity issues
• Assessing the health of a BlackBerry Enterprise Server
component
• Troubleshooting messaging issues
• Troubleshooting synchronization issues
• Troubleshooting issues with IT policies
• Troubleshooting issues with the BlackBerry Administration
Service
• Introducing the BlackBerry Enterprise Server Resource Kit
Share your review
Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.