BlackBerry Enterprise Server Software version v5.0.3 – Comprehensive

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BlackBerry Enterprise Server Software version v5.0.3 – Comprehensive

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Description

Overview

Through activities and lecture, participants will gain experience extracting and organizing information from BlackBerry® Enterprise Server log files and learn how to identify issues with the BlackBerry Enterprise Server. Participants will track data flow through various BlackBerry Enterprise Server component log files and troubleshoot messaging, activation, and BlackBerry Administration Service issues..

This course is designed for BlackBerry Enterprise Server administrators that want advanced instruction on how to troubleshoot BlackBerry Enterprise Server issues using BlackBerry Enterprise Server log files.

Prerequisites

At least one of the following:
- BES 5.0.x Essential
- BES 5.0.…

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Overview

Through activities and lecture, participants will gain experience extracting and organizing information from BlackBerry® Enterprise Server log files and learn how to identify issues with the BlackBerry Enterprise Server. Participants will track data flow through various BlackBerry Enterprise Server component log files and troubleshoot messaging, activation, and BlackBerry Administration Service issues..

This course is designed for BlackBerry Enterprise Server administrators that want advanced instruction on how to troubleshoot BlackBerry Enterprise Server issues using BlackBerry Enterprise Server log files.

Prerequisites

At least one of the following:
- BES 5.0.x Essential
- BES 5.0.x Comprehensive
- BlackBerry Certified System Administrator

Delegates will learn how to

Reviewing BlackBerry Enterprise Server Architecture
• Summarize the functions of the BlackBerry® Enterprise Server components
• Describe BlackBerry Enterprise Server data flow
• List BlackBerry Enterprise Server troubleshooting zones
• Summarize common points of failure in each troubleshooting zone

Introducing BlackBerry Enterprise Server Log Files
• Locate BlackBerry® Enterprise Server log files
• Describe how to extract meaningful information from log files

Troubleshooting SRP Connectivity Issues
• Identify that the BlackBerry® Router and BlackBerry Dispatcher are running
• Describe how to check the status of an SRP ID
• Describe how to look up the status of an SRP ID

Assessing the Health of a BlackBerry Enterprise Server Component
• Demonstrate how to check the health of a BlackBerry® Enterprise Server component using the BlackBerry Controller log file

Troubleshooting Messaging Issues
• Summarize the functions of the BlackBerry® Messaging Agent
• Explain the rule that determines how many times a BlackBerry Messaging Agent can restart in 24 hours
• Explain how the BlackBerry® Enterprise Server creates BlackBerry Messaging Agent instances
• Explain the significance of the RefID in BlackBerry Enterprise Server log files and describe how to find it
• Differentiate between a notification and a rescan in the BlackBerry Enterprise Server log files
• Determine the amount of time it took the BlackBerry Messaging Agent to queue a message for delivery to a BlackBerry device
• Track an email message in the BlackBerry Enterprise Server log files
• Differentiate between a crash, a hung thread, and a busy working thread
• Locate a crash, a hung thread, and a working thread in the BlackBerry Enterprise Server log files
• Discuss the value of memory dumps for troubleshooting
• List tools that capture memory dumps

Troubleshooting Synchronization Issues
• List the BlackBerry® Enterprise Server log files to check for synchronization issues
• Locate synchronization information stored on a BlackBerry device
• Locate useful log entries in the BlackBerry Synchronization Service log files

Troubleshooting Issues with IT Policies
• Locate useful log entries in the BlackBerry® Policy Service log file
• Track message flow using BlackBerry® Enterprise Server log files when pushing an IT policy

Troubleshooting Issues with the BlackBerry Administration Service
• Differentiate between the BlackBerry® Administration Service Application Server and the BlackBerry Administration Service Native Code Container log files
• Discuss the role of the BlackBerry® Administration Service singleton
• Locate the BlackBerry Administration Service singleton
• Locate login information in the BlackBerry Enterprise Server log files

Introducing the BlackBerry Enterprise Server Resource Kit
• Explain the purpose of the BlackBerry® Enterprise Server Resource Kit
• List the installation steps for the BlackBerry Enterprise Server Resource Kit
• Describe the BlackBerry Enterprise Server User Administration Tool
• Describe the BlackBerry Analysis, Monitoring, and Troubleshooting Tools

Course Outline.

• Reviewing BlackBerry Enterprise Server architecture
• Introducing BlackBerry Enterprise Server log files
• Troubleshooting SRP connectivity issues
• Assessing the health of a BlackBerry Enterprise Server component
• Troubleshooting messaging issues
• Troubleshooting synchronization issues
• Troubleshooting issues with IT policies
• Troubleshooting issues with the BlackBerry Administration Service
• Introducing the BlackBerry Enterprise Server Resource Kit

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    There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.