BCS Certificate in Modelling Business Processes

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BCS Certificate in Modelling Business Processes

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Description

Overview

In order to deliver radical and beneficial change, business analysts must be able to identify, evaluate and improve business processes. The use of modelling techniques facilitates a methodical and effective approach to defining change requirements. This allows public and commercial sector organisations to achieve significant improvements in the efficiency of their operations and the effectiveness of their product and service delivery. This course will help business analysts deal with these challenges. It will equip delegates with the process modelling skills that are fundamental to the successful improvement of the business.

At the end of the course delegates may sit an examination…

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Overview

In order to deliver radical and beneficial change, business analysts must be able to identify, evaluate and improve business processes. The use of modelling techniques facilitates a methodical and effective approach to defining change requirements. This allows public and commercial sector organisations to achieve significant improvements in the efficiency of their operations and the effectiveness of their product and service delivery. This course will help business analysts deal with these challenges. It will equip delegates with the process modelling skills that are fundamental to the successful improvement of the business.

At the end of the course delegates may sit an examination to attain the BCS Business Systems Development certificate in Modelling Business Processes. (These delegates should also book on course code MBPEX-2). This course may be taken as part of the QA programme leading to the BCS Diploma in Business Analysis.

Prerequisites

  • There are no specific pre-requisites for this course.

  • Those wishing to attain the BCS Certificate in Modelling Business Processes. (These delegates should also book on course code MBPEX-2).

  • Candidates with special examination requirements should consult the BCS web site (www.bcs.org) for the BCS Special Needs policy. Note that the QA exam administration must be advised at least four weeks in advance of any special requirement.

Photographic identification for exams and BCS reasonable adjustments policy

  • If you are taking a BCS exam you must bring photographic identification (passport, driving license or student card) as it is a BCS requirement to produce it for the invigilator prior to the exam. Failure to produce a valid form of photographic identification will result in a candidate not being able to sit the exam.
  • The BCS also allow additional time for candidates who have a disability or whose business language is not English. Candidates can request this additonal time in line with the BCS reasonable adjustments policy. If you believe you qualify please contact our examination administration team as early as possible. At least three weeks notice will be required for processing and delegates failing to advise QA and provide proof if requested by the BCS may not be allowed the additional support offered via this BCS policy.

For any questions about what form of identification is acceptable, or for more information about the BCS reasonable adjustments policy, please contact your Account Manager or the QA Examination Administration team on 44 (0)1793 696273.

Delegates will learn how to

  • identify and model core business processes at an organisational level
  • identify and model business processes at the process level
  • identify the events that trigger the business processes
  • identify the outcomes from the business processes
  • model the actors, tasks and process flows that comprise a business process
  • analyse the tasks within a business process
  • identify the business rules applied within tasks
  • analyse the performance issues of individual tasks
  • identify the performance measures applied within a business process
  • analyse and improve business processes

Course Outline.

The context for business process modelling

  • Purpose of business process modelling; Process for business process modelling; Approaches to business process modelling; The hierarchy of business processes - organisation, process and task levels; Differences between the process view and the functional view of an organisation; Advantages of the process view Organisational model of processes Strategic context for business processes; Relationships between processes, including those at the same level and between levels of hierarchy; Building an organisational view of processes; Delivering value to customers and the value proposition

Modelling the business processes

  • Using activity diagrams to model business processes - actors, tasks, process flows, decisions; Modelling as-is business processes; Events that trigger business processes - external, internal, time-based; The outcomes from business processes; Timelines for business processes; Business process measures

Documenting tasks

  • Identifying tasks - one person, one place, one time; Documenting steps to complete the tasks; Documenting business rules; Task performance measures

Evaluating and improving business processes

  • Identifying problems with the as-is business processes; Analysing the process flow; Analysing the handoffs; Analysing the tasks; Staff performance issues; Challenging the business rules; Modelling the to-be business processes; Approaches to business process improvement

Transition

  • Integration of business process modelling and requirements definition; Implementation issues (Approaches - pilot run, direct changeover, parallel; Organisational design; Role definition; Staff development; Managing change implementation

Exam preparation

  • Helpful hints and tips; Practice exam questions

Case Study

  • Throughout the course, case studies are used to reinforce and practise the topics discussed

Examination

  • Delegates can take the exam by booking on MBPEX-2 (please book seperately)

Related training courses

  • BCS Certificate in Business Analysis Practice
  • BCS Certificate in Commercial Awareness (Inc Exam)
  • BCS Certificate in Modelling Business Processes
  • BCS Certificate in Requirements Engineering
  • BCS Certificate in Systems Modelling Techniques (Structured)
  • Systems Modelling Techniques (UML)
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