EXIN VeriSM ™ Foundation (Service Management) - eLearning (exam included)

EXIN VeriSM™ Foundation (Service Management) - eLearning (exam included)

The VeriSM™ Foundation Certification is a globally recognized credential that provides a comprehensive understanding of the VeriSM approach to service management. VeriSM (Value-driven, Evolving, Responsive, Integrated Service Management) offers a flexible framework designed for the modern digital era, helping organizations deliver value-driven services by integrating management practices, emerging technologies, and organizational capabilities.

About the course

VeriSM™ is a brand new service management approach for the digital age. VeriSM™ offers organizations the opportunity to serve customers in line with today's high demands, whilst at the same time reducing risks and costs. A professional who is VeriSM™ certified will possess up-to-date knowledge and a powerful set of service management tools to excel in all customer service environments.

VeriSM™ Foundation focuses on the VeriSM™ model which emphasizes the focus on value, on outcomes and an organization's goals. It also includes a unique management mesh, the guidance for choosing the appropriate management practices to establish the product or service. It gives context to Service Management in the digital age and looks at how emerging technologies and progressive management practices can be applied to add value for the consumer.

Key Features

• Course and material are available in English
• Beginner for professionals
• 120 days access to the self-paced study eLearning platform 24/7
• 3 hours total video content
• 14 hours study time recommended
• Downloadable PDF documents with detailed content (pictures, explanations) for each lesson
• 1 official mock exam
• Official exam voucher included. Schedule anytime
• 16 PDU for PMI certifications (Technical 0, Leadership 2, Strategic 14)

Why you should train in VeriSM:

• VeriSM ™ Foundation focuses on VeriSM models that have a value focus on results and organizational goals. It also includes guidance on selecting the appropriate management method for establishing the product or service.
• VeriSM ™ provides context to Service Management and looks at how new technology and management methods can be applied to increase value for the customer.
• The VeriSM visar model shows organizations how they can adopt a range of methods in a flexible way to deliver the right product or service at the right time for their customers.
• VeriSM ™ enables a tailored approach depending on the type of business you have, the organization size, your business priorities, your organizational culture - and even the nature of the individual project or service you work with.
• VeriSM ™ helps companies manage and deliver value to their customers using integrated service management practices, rather than focusing on a prescriptive way of working.

Objectives

What are the key things you will learn?

• Driving internal engagement and making changes that matter to the customer
• Delivering new service management and product development practices that put your business first
• Implementing service management which adds value to your business, making you more valuable in the marketplace
• Being a sought after pioneer in delivering service management for the digital age

Course Content

• The Service Organization
• Service culture
• People and organizational structure
• The VeriSM™ model
• Progressive practices
• Innovative technologies
• Getting started

Who Should Enroll in this Program?

This course is suitable for those who need to understand the impact of evolving management practices and new technologies on their role, wanting to be recognized for possessing contemporary knowledge and skills, and wishing to enhance the effectiveness of their service delivery.

• Service management professionals in IT, HR, Finance, and other business domains.
• IT managers, consultants, and team leaders seeking to modernize service management practices.
• Digital transformation specialists and business strategists.
• Entry-level professionals looking to build a foundation in service management.

Prerequisites

There are no formal prerequisites however a good prior knowledge of Service Management is desirable.

Exam Format

• Multiple-choice
• 40 questions
• 26 marks required to pass (65)
• Closed-book
• 60-minute duration

Licensing and accreditation

EXIN for VeriSM™ Foundation course delivered by iLEARN – Innovative Learning. Adding Value Consulting promotes this course for iLEARN – Innovative Learning which is an Accredited Training Organization for EXIN .