ITIL ® 4 Specialist High Velocity IT eLearning (Exam Included)

ITIL®4 Specialist High Velocity IT eLearning (Exam Included)

The ITIL® 4 Specialist: High-Velocity IT course is designed to enable practitioners to explore how digital organizations and digital operating models work in so-called High-Velocity environments. It will familiarize you with working practices like agile and lean management and technologies such as automation testing, cloud, and more. It is relevant for ITIL Managing Professionals (ITIL MPs) and ITIL Strategic Leaders (ITIL SLs), who work toward delivering high velocity IT. This course is based on the ITIL® 4 Specialist: High-Velocity IT certification. The course deals with the details of digital transformation and helps organizations develop towards a convergence between organization and technology, or alternatively establish a new digital organization.

Course overview

In today's society, digitization drives development faster and faster. This places new demands on the IT service providers to respond to the demands to deliver new functionality faster and with high quality. Gone are also the days when development was driven in large projects with a lot of governing documents. Now much of the development is agile and fast-paced. The content of High Velocity IT focuses on processes, ways of working and how other concepts and technologies are integrated into the new modern ways of working that are required.

The course includes the use of work methods such as Agile and Lean, as well as technical methods and techniques such as Cloud, Automation and Automatic Testing. The focus of these methods and techniques is on rapid delivery of products and services to obtain maximum value.

After completing the training, the participant will, among other things, have acquired knowledge of:

• Make the right investments
• Create and deliver digital products and services at a fast pace
• Ensures that activities, products and services meet legal requirements, regulatory requirements and that risks are managed
• Ethical considerations relevant to digital technology

What is included?

• Course and material are available in English
• Intermediate level
• 120 days access to the platform
• 7 hours total video content
• 21 hours recommended study time
• Downloadable PDF documents with detailed content (slides, explanations) for each lesson
• Exercises with instant online correction and 2 official exam simulation
• 1 exam voucher valid for 1 year. Online exam scheduled anytime
• ITIL®4 Specialist: High Velocity IT certificate of completion.

Target Audience

This course is aimed at individuals in management and service management roles who have a responsibility for practices such as customer/user experience (CX) managers/designers, account managers, service delivery managers, business analysts, project managers, portfolio managers, etc as well as individuals who want to acquire the ITIL Managing Professional (MP) designation.

• Project managers
• Vendor managers
• Account managers
• IT service managers
• Service delivery managers

Learning Objectives

• Understand concepts that characterise High velocity in the digital world and the demands placed on IT
• Understand the life cycle of a digital product
• Understand how the ITIL guiding principles and other fundamental concepts are utilised to deliver High Velocity IT
• Understand how we contribute to creating value with digital products

At the end of the training, the participant will have gained knowledge on, among other things:

• Make the right investments
• Creating and delivering digital products and services at a fast pace
• How to ensure that products and services generate value for consumers
• Ensuring that activities, products and services fulfil legal and regulatory requirements and that risks are managed
• Ethical considerations relevant to digital technology
• Methods for working in complex environments, including: Design thinking; Lean & Agile techniques
• Continuous improvement methodologies: ITIL continuous improvement model; Toyota Kata; OODA loop

Course Outline

Course 1:Course Introduction

Course 2: Understand concepts regarding the highvelocity nature of the digital enterprise, including the demand it places on IT

• Understand the following terms:
  • Digital organization
  • High velocity IT
  • Digital transformation
  • IT transformation
  • Digital product
  • Digital technology
• Understand when the transformation to high velocity IT is desirable and feasible
• Understand the five objectives associated with digital products to achieve
  • Valuable investments - strategically innovative and effective application of IT
  • Fast development - quick realization and delivery of IT services and IT-related products
  • Resilient operations - highly resilient IT services and IT-related products
  • Co-created value - effective interactions between service provider and consumer
  • Assured conformance - to governance, risk and compliance (GRC) requirements

Course 3: Understand the digital product lifecycle in terms of the ITIL “operating model”

• Understand how high-velocity IT relates to
  • The four dimensions of service management
  • The ITIL service value system
  • The service value chain
  • The digital product lifecycle

Course 4: Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high velocity IT

• Know how to use the following principles, models, and concepts:
  • Ethics
  • b) Safety culture
  • c) Lean culture
  • d) Toyota Kata
  • e) Lean / agile / resilient / continuous
  • f) Service-dominant logic
  • g) Design thinking
  • h) Complexity thinking

Course 5: Know how to contribute to achieving value with digital products

• Know how the service provider ensures that valuable investments are achieved
• Know how to use the following practices to contribute to achieving valuable investments
  • Portfolio management
  • Relationship management
• Know how the service provider ensures that fast development is achieved
• Know how to use the following practices to contribute to the achievement of fast development
  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management

EXAM AND CERTIFICATION

Prerequisites:

• Passed the ITIL 4 Foundation examination
• Attended an accredited training course for this module

The exam will be taken online giving you the convenient choice of writing the exam at home or in the office. What we need is a computer with internet for the exam and webcam (ProctorU). The exam is included in this package.

Exam Format

• Duration of 90 minutes (25% extra time for candidates taking the exam in a language other than their native language)
• Closed book
• 60 multiple choice questions
• 1 mark for each correct answer
• Passing score: 39/60 marks - 65%