ITIL ® 4 Strategist Direct Plan & Improve (ITIL4 DPI) - eLearning (Exam included)

ITIL® 4 Strategist Direct Plan & Improve (ITIL4 DPI) - eLearning (Exam included)

Learn how to effectively manage your IT resources

ITIL® 4 Strategist Direct Plan and Improve (ITIL 4 DPI) is the universal module, that is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams. The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage. The course supports organizations that see governance and continuous improvement as an important part of being able to meet current and future needs within, for example, service strategies, collaboration models, partner collaborations, competence provision, digitization, etc.

ABOUT THE COURSE

This course is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. It is also a pre-requisite for the designation of ITIL 4 Strategic Leader, which assesses the candidate’s ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success.

KEY FEATURES

• Course and material are available in English
• Intermediate level for professional
• 120 days access to the eLearning platform anytime (self-study)
• 5,5 hours total video content
• 21 hours recommended study time
• Downloadable PDF documents with detailed content (pictures, explanations) for each lesson
• Exercises and solutions and 2 official exam simulation
• 1 exam voucher valid for 1 year. Online exam scheduled anytime
• ITIL® 4 Strategist Direct Plan and Improve certificate of completion.

LEARNING OBJECTIVES

At the end of the course, you will:

• Understand the key concepts of direct, plan & improve
• Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
• Understand the role of GRC and know how to integrate the principles and methods into the service value system
• Understand and know how to use the key principles and methods of continual improvement for all types of improvements
• Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
• Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
• Understand and know how to direct, plan and improve value streams and practices

TARGET AUDIENCE

This module is ideal for IT leaders, managers, and practitioners involved in strategy, planning, and improvement activities, as well as anyone looking to enhance their ability to deliver value through structured and adaptable processes.

Earning the ITIL 4 DPI certification helps professionals lead and implement change, improve service quality, and align IT efforts with broader business objectives

• ITSM managers and aspiring ITSM managers
• Managers of all levels involved in shaping direction and strategy or developing a continually improving team
• Existing ITIL qualification holders wishing to develop their knowledge

PRE-REQUISITES

• Passed the ITIL 4 Foundation examination
• Attended an accredited training course for this module

The exam will be taken online giving you the convenient choice of writing the exam at home or in the office. What we need is a computer with internet for the exam and webcam (ProctorU). The exam is included in this package.

EXAM FORMAT

• 90-minute duration
• Closed book
• 40 questions
• Pass mark is 70% or higher – a score of 28 marks or above

WHAT'S COVERED?

Course Introduction

Key Concepts of DPI

• 2.1 Key Concepts of Direct, Plan, and Improve (DPI)
• 2.2 Direction
• 2.3 Policies and Guidelines
• 2.4 Risks and Controls
• 2.5 Planning
• 2.6 Improvement
• 2.7 Governance, Compliance, and Management
• 2.8 Applying the Guiding Principles
• 2.9 Operational Model
• 2.10 Value, Outcomes, Costs, and Risks
• 2.11 Key Takeaways

Key Principles and Methods of Direction and Planning

• 3.1 Key Principles and Methods of Direction and Planning
• 3.2 Strategy and Cascading Goals and Requirements
• 3.3 Define Effective Policies, Controls, and Guidelines
• 3.4 Effective Controls
• 3.5 Effective Guidelines
• 3.6 Decision-Making at the Right Level
• 3.7 Key Takeaways

Governance, Risk, and Compliance

• 4.1 Governance, Risk, and Compliance
• 4.2 Structures and Methods for Decision Making
• 4.3 Governance of Service Provider
• 4.4 Role of Risk Management
• 4.5 Key Takeaways

Continual Improvement

• 5.1 Continual Improvement
• 5.2 Continual Improvement Culture
• 5.3 Continual Improvement in Organization
• 5.4 The Continual Improvement Model
• 5.5 Step One: What Is the Vision?
• 5.6 Step Two: Where Are We Now?
• 5.7 Step Three: Where Do We Want to Be?
• 5.8 Step Four: How Do We Get There?
• 5.9 Creating an Action Plan
• 5.10 Step Five: Take Action?
• 5.11 Step Six: Did We Get There?
• 5.12 Step Seven: How Do We Keep the Momentum Going?
• 5.13 Measurement and Reporting in Continual Improvement
• 5.14 Assessments
• 5.15 Gap Analysis
• 5.16 SWOT Analysis
• 5.17 Change Readiness Analysis
• 5.18 Customer or User Satisfaction Analysis
• 5.19 SLA Achievement Analysis
• 5.20 Benchmarking
• 5.21 Maturity Assessment
• 5.22 Business Case
• 5.23 Building a Business Case
• 5.24 Communicating and Advocating for a Business Case
• 5.25 Key Takeaways

Communication and Organizational Change Management

• 6.1 Communication and Organizational Change Management
• 6.2 Communications Principles
• 6.3 Communication Is a Two-Way Process
• 6.4 We Communicate All the Time
• 6.5 Timing and Frequency Matter
• 6.6 No Single Method of Communication Works for Everyone
• 6.7 The Message Is in the Medium
• 6.8 Communication Methods and Media
• 6.9 Examples of Communication Methods
• 6.10 Defining and Establishing Feedback Channels
• 6.11 Identifying and Communicating with Stakeholders
• 6.12 Stakeholder Mapping
• 6.13 Understanding Stakeholders
• 6.14 Basics of Organizational Change Management (OCM)
• 6.15 Essentials for Successful Improvement
• 6.16 OCM Throughout Direction, Planning, and Improvement
• 6.17 Establishing Effective Interfaces across the Value Chain
• 6.18 Key Takeaways

Measurement and Reporting

• 7.1 Measurement and Reporting
• 7.2 Basics of Measurement and Reporting
• 7.3 Key Concepts of Measurement and Reporting
• 7.4 Defining and Using Measurement and Reporting
• 7.5 Reasons for Measuring
• 7.6 Types of Measurement
• 7.7 Relationship between Measurement and Behavior
• 7.8 Measurement Cascades and Hierarchies
• 7.9 Balanced Scorecard
• 7.10 Success Factors and KPIs
• 7.11 Key Takeaways

Value Streams and Practices

• 8.1 Value Streams and Practices
• 8.2 Value Stream Mapping
• 8.3 Developing a Value Stream Map
• 8.4 Types of Waste
• 8.5 Increasing the Detail in Value Stream Maps
• 8.6 Measurement and the Four Dimensions
• 8.7 Measurement of Partners and Suppliers
• 8.8 Measurement of Value Stream and Processes
• 8.9 Process Metrics
• 8.10 Value Stream and Processes in the SVS
• 8.11 Relationship between Value Streams and Practices
• 8.12 Relationship between Value Streams and Processes
• 8.13 Designing a Workflow
• 8.14 Workflow Metrics
• 8.15 Key Takeaways

REVIEWS

"Just passed my ITIL Foundation exam. With a good result! I'm so happy! Thank you AVC, you are the best!" Karin Ericsson

"Very good training! The AVC ITIL4 courses completely cover the new ITIL4 syllabus and add valuable extras to ensure that learning and understanding are as simple as possible. Perfect for applying all ITIL4 ideas and concepts in real situations! I can strongly recommend this ITIL4 training! Thank you, Anders " Anders Berg