ITIL ® 4 Specialist: Create, Deliver & Support - Online Classroom (exam included)

ITIL®4 Specialist: Create, Deliver & Support - Online Classroom (exam included)

In this ITIL® 4 Specialist course, you will learn how to focus on the integration of different value streams and activities to create, deliver and support products and services while covering the practices, methods and tools for managing this. The course covers customer operations, the role of the service provider and supplier in managing and supporting services.

The course also describes how the activities of design, build and test for the development of products and services take place through value streams and with the support of service value chain activities. Create, Deliver and Support describes how organizations can continue to deliver innovative and reliable services to their customers in an increasingly competitive market.

Key Features

• Course and material are available in English
• Intermediate level
• 3 days of online classroom (8 hours per day) Accredited course with an authorized ITIL® 4 trainer.
• Multimedia presentations, group exercises and discussion, practical workshops, case study and online practice tests.
• Downloadable PDF documents with detailed content for each lesson
• ITIL 4® Foundation exam voucher valid for 1 year. Online exam scheduled anytime
• ITIL®4 Specialist: Create, Deliver & Support certificate of completion.

Learning Objectives

At the end of the course, you will:

• Understand how to plan and build a service value stream to create, deliver, and support services
• Know how relevant ITIL practices contribute to the creation, delivery, and support across the SVS and value streams
• Know how to create, deliver and support services

Who Should Enroll in this Program?

This course is aimed at IT service management practitioners who are seeking to obtain the ITIL Managing Professional (MP) designation, and/or responsible for the operation of IT-enabled and digital services and for end-to-end support and delivery.

• ITSM Managers
• ITSM Practitioners Managing IT-enabled Products and Services
• IT Service Management Professionals

Course Content

• Plan and build value stream
• Different types of organizational forms
• Groups' abilities, roles and competencies and different group cultures
• To work with a customer-oriented focus
• Resource planning
• Results-based measurement and reporting
• Create a culture of continuous improvement
• How practices contribute to Create, Deliver and Support (CDS)
• How suppliers contribute to CDS
• How service integration contributes and is managed

Pre-requisites

• Passed the ITIL 4 Foundation examination
• Attended an accredited training course for this module

Exam Information

• 90-minute duration
• Closed book
• 40 questions
• Pass mark is 70% or higher – a score of 28 marks or above

When is the classroom schedule?

Depending on the starting dates, our classroom courses are consecutively held from 10 am - 6 pm (CET) with lunch breaks in between

Will missing a live class affect my ability to complete the course?

Yes, you may be subject to not getting the exam voucher if you don't attend a class. Therefore, it's better always to let us know at least 2 weeks in advance if you require any rescheduling requests.

*note that reschedule request is not always given depending on the situation