ITIL ® 4 Specialist: Acquiring & Managing Cloud Services - eLearning (exam included)

ITIL®4 Specialist: Acquiring & Managing Cloud Services - eLearning (exam included)

Using the ITIL framework, the ITIL® 4 Specialist: Acquiring & Managing Cloud Services module explores the procurement, implementation, and ongoing evaluation of cloud services and technologies to ensure they provide value.

CERTIFICATION

ITIL 4 Specialist: Acquiring & Managing Cloud Services is an ITIL certification that explores the concept of the ‘cloud services user journey’, which aligns key ITIL concepts such as Guiding Principles and the Service Value Chain to provide a holistic view and understanding of the entire procurement lifecycle.

COURSE

The ITIL 4 Specialist Acquiring & Managing Cloud Services training is for anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions.

This certification explores the concept of the ‘cloud services user journey’, which aligns key ITIL concepts such as Guiding Principles and the Service Value Chain to provide a holistic view and understanding of the entire procurement lifecycle. Using the ITIL framework, it explores the procurement, implementation, and ongoing evaluation of cloud services and technologies to ensure they provide value.

KEY FEATURES

• Course and material are available in English
• Intermediate level
• 120 days access to the eLearning platform anytime (self-study)
• 10 lessons (3,5 hours of video recorded by an accredited teacher)
• 21 hours recommended study time
• Downloadable PDF documents with detailed content (slides, explanations) for each lesson
• Exercises with instant online correction and 2 official exam simulation
• 1 exam voucher valid for 1 year. Online exam scheduled anytime
• ITIL®4 Specialist: High Velocity IT certificate of completion.

OBJECTIVES

• Analyze available solutions and potential benefits using a vendor-neutral approach
• Effectively identify, select, and deliver optimized cloud services
• Facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL 4 framework.
• Adopt a customer-focused end-to-end cloud procurement user journey

WHOM IS IT AIMED AT

This specialist module is for IT professionals who are involved in the procurement, implementation and ongoing evaluation of cloud services and technologies to ensure they are providing value. These include:

• C-Suite executives/aspiring executives
• Cloud architects/consultants
• Procurement and Bid managers
• Service managers
• PPM professionals

CONTENTS

• The role of cloud services in an organization
• Define an organization’s requirements for adopting, and readiness to adopt, cloud solutions
• Identify the types of cloud services and understand their applicability to an organization's context
• How cloud services are selected and procured in the 'offer' step of the customer journey
• Onboard and offboard cloud services
• Manage the use of cloud services
• Evaluate and improve cloud strategy

PREREQUISITES

• Passed the ITIL 4 Foundation examination
• Attended an accredited training course for this module

The exam will be taken online giving you the convenient choice of writing the exam at home or in the office. What we need is a computer with internet for the exam and webcam (ProctorU). The exam is included in this package.

EXAM FORMAT

• 40 multiple-choice questions
• 90 minutes duration (105 minutes for candidates taking the exam in a language other than their native)
• Passing score: 26/40 – 65%
• Closed book